Well, hello everybody! You guys, you all know me - tiptop from the gemx forum. (or maybe no more).
Before anything, at least for me, the most important thing that's above everything else is... Client service. Service is what people want. If you put it ahead of everything else, then things will go well - it has to - that's simple common sense. When you put your "simple business sense" under the carpet, well, your business will fail. It's like the expression we hear sometimes, "put the horse in front of the cart". But some, when it comes to service, literally have the cart in front of the horse and expect things to move that way. It's a shame that some just don't seem to understand this. Gemx started out pretty good in service, at least for me, and it just drowned beneath the oceantide. That's what happens when you fail to promote "service". Service is worth more than gold. It will keep people hanging on. People will believe in you and will even stick up for you when things are rough. But don't ever compromise on the issue or the waves will just knock you right over. It's not easy to get back in line with things after that - it's a big challenge. It puts a big strain in your everyday business life. It's a hard lesson to be learned.
It's really a shame that there is no communication from them - they just coldly black you out - even the moderator. I put in so many hours for them and there's nothing. And when you face these kinds of situations, you have "influences" pulling you in all directions. You kinda have to "pull back" and think things over. Nobody wants to drown on the titanic! It's funny as I said that (titanic), a thought came to mind. I used to teach nautical safety here in the Montreal region and there was an occasion where I rented a location for a course. And just before I gave the course, I found out that that "home" I rented - a very old home with a huge piece of land that used to belong to a "couple" who drowned on the titanic! I had to tell that to the students there - and they all laughed. Imagine - teaching nautical safety in the home of a wealthy couple who drowned in a nautical misadventure. The city uses it as a multi-purpose rental hall.
Anyways, if you service-stear in a forward direction, you won't go through such misadventures. In fact, things will be quite different. If you set sail with valued priorities, then that guideline will keep the boat afloat. You'll be able to survive the oncoming waves, even if they strike often. There's no promise things would be easy, but at least, you'll succeed.
They will really have to get their act together. There is just so much work to be done in DO, and yes, there are loads of bugs and instability to be resolved. But why promise so much to members over an entire year and make little show of it?! Even so, many of the "bugs" that were fixed are starting to show again - in the current version. Why make a "public broadcast" about a server issue when we're all intelligent enough to know that's not the issue at hand.
Personally, I'll walk away from any software developer that puts service in the car trunk - even when the software is good. I would rather have SERVICE and a mediocre application in development than to have the best software available but with poor service. I guess we'll just have to wait and see. In the meantime, we can "fall back" on previous applications and look for interesting alternatives. It's kinda fun touring other apps although deceptions are "real" in the software world.
It would be nice to hear what apps you all have in mind or fall back on...
