So, I decided to see how the upgrade process would go for windows 10. I was thinking about doing all 3 that I have that have windows 7. At this point, I'm not sure.
I tackled my most thorny problem first. I cycle through computers, so I have my main computer, and then the older one that I had before that. That one (because I wasn't sure about 64-bit for windows at the time for gaming) is a 32-bit license I got from Microsoft at a developer conference. I knew I'd do a clean install on that one, because I wanted 64-bit. Everything went fine- until the registration of the key. I have an extra Windows 7 Home Premium that I've not used- I bought it for Parallels on my Mac, but as I got rid of that, I never used it. I entered the key... and lo and behold, it wouldn't work. I looked around, and thought that I was going to have to install Win 7 and then upgrade. Bleh. I also saw hints that there was a way around that currently. So I called upgrade support, and they were supposed to call me back in 30 mins. It took longer, but that's to be expected. But that's when it really went downhill.
I got this singularly non-helpful rep- Vijay. He said- nothing for it, you have to buy a Windows 10 key. I said, what? I was just calling to see if there was a way around installing windows 7. Some kind of activation he could do for me, as that's what a lot of the sources mentioned. He said do you know the difference between an upgrade and a clean install. I said, sure, taken aback a bit. He said then, Why do you call and ask me these questions, then? Why do you waste my time? I paused a second, then asked to speak to a manager. He said, I don't have a manager. There aren't any managers. I asked him for his rep id, knowing that they have them. He said, there's no such thing. I then said, you do realize that (a) this call is being recorded, (b) you're being very rude, and (c) even if you don't give me your number, I can call back, and have this incident traced, especially since it's recorded what number was called since this was a callback.
There was silence on the other end.
I said, can we agree that your tone was less than helpful? He said that may be the case, but there is nothing to be done. I said, why did you lie to me? And tell me that I had to purchase a windows 10 key, and there was no way around that? He said today is the last day, and you'd have to download... I interrupted him and said, I know exactly when it ends. And I'm wasting time on the phone with you. I know what to do. It's your choice now whether to apologize for your behavior, and we can call this done. Or, I can escalate after I hang up. He made an excuse... and I hung up.
So I'm reinstalling Windows 7. My question while I cool down... is this worthy of pursuing? Or just a waste of my time to call Microsoft and try to get some resolution over his behavior? I know this is just opinions- but I think it's good to get alternate opinions. I hate to do anything that might make someone's job more sucky, or them to lose it.
Thoughts?
