« on: July 25, 2021, 07:14 PM »
A while ago, I invested in a Netgear Orbi, in large part because it was an affordable mesh system, and Netgear had been good to me.
We moved a bit ago, and had the same base + 2 satellite hookup, and everything was fine. We had an absolutely ridiculous number of devices hooked up when my wife was running a pandemic pod, and it worked from one end of the house to another, with no drop in speed.
Fast forward to earlier this week. With no change in devices, locations of satellites, or pretty much anything, the satellite in my wife's office stopped giving her good performance. Some times it would just cut out totally. That's when I looked past the good reviews and found something rotten underneath.
Looking into people with the same problem, I found out about backhaul- or the intermediate links in a mesh network. For some reason, mine was always showing as poor now, even though the satellites never changed position. I tried moving them everywhere, and no joy. I tried resyncing, and nothing. I found places that said you had to have your satellites at least 30 feet from each other, and realized from that, maybe my system for the larger house was too much, and dropped a satellite. Nothing. I found out that each satellite actually had a dashboard, and it said it was too far from the base, so I moved it. Then I found places that said you shouldn't have more than two rooms. And about overlapping channels and you shouldn't use auto, you should use 1,6,or 11. And that perhaps someone had a new device, and I should get a wifi sniffer- so I checked Netspot, and tried to analyze and find the best channel for both 2.4 and 5Ghz. I saw there was new firmware- some said don't upgrade, and others said upgrade. I figured I had nothing to lose... so upgraded, and it seemed better.
... for a day. I added back in both satellites, and one has good (most of the time) and the other poor (most of the time)- which is better than both Poor. Looking deeper into the problem, trawling the Netgear boards, and even springing for support, the only thing I found was that this happens with Orbi routers, and no amount of time spent with tech support helps.
Hopefully, replacing them will make things better.