Screenshot Captor - Why does everything go white?

[Sellaman]

Why does everything go white when I take a capture?

[mouser]

I'm assuming you are talking about using Screenshot Captor.
The answer is that you have a security utility that is doing this without informing you of it, in order to "protect" you.

See this thread for how to fix:
https://www.donation...ex.php?topic=16024.0

[Sellaman]

Thanks mouser.........everything seems to be fine now.....I restarted my PC and all is back to normal............I think what caused the problem is that I changed the settings with multiple windows open in windows 7 and it caused the white screen malfunction.

[Sellaman]

I thought everything was OK because after I restart my PC, ScreenCaptor used to works but now it's always showing a white screen when I try and do a capture.....and I checked out that link and could not follow it. I don't have Zone Alarm but I do have Webroot.
How can I fix the white screen. I didn't have white screen problems on my previous computer or on my other computer.....thanks

[cmpm]

For Webroot, find "Identity Protection" and change "screenshotcapture.exe" from "protected" to "trusted".

or/and

Open SecureAnywhere>select Settings>select Advanced Settings>select Identity Sheld>make sure that the option "Allow trusted screen capture programs access to protected screen contents" is checked.

-from Webroot support

[Sellaman]

-from Webroot support

-cmpm (July 13, 2013, 07:40 AM)

......well I didn't do any of that stuff but I have saved your valuable suggestions.
What I did to fix the problem of the white screen was to uninstall the latest version of ScreenCaptor and go back to the previous version. That fixed the problem 100%. Thanks !