Author Topic: A piece of Sh** (Read 33418 times)

a.steve.a · « **on:** January 13, 2011, 06:06 PM »

My name is Steve Anderson.

I give up!

Please remove my name and email address from your records. I believe you don't give 'free' keys. You just want to hassle us. NO PROGRAM is worth that!

Steve
a.steve.a

No need to reply. Please don't. I will remove your program from my computer.

Renegade · « **Reply #1 on:** January 13, 2011, 06:09 PM »

Ummm... Click here maybe?

f0dder · « **Reply #2 on:** January 13, 2011, 06:14 PM »

Wow, that was harsh O_o

Renegade · « **Reply #3 on:** January 13, 2011, 06:18 PM »

He probably missed the link and just got frustrated. It happens.

mouser · « **Reply #4 on:** January 13, 2011, 06:19 PM »

the site can sometimes be frustrating -- occasionally severely so.
the one thing we can promise though, is to try to help if you'll let us. you can always email me ([email protected]) and i can try to help.

worstje · « **Reply #5 on:** January 13, 2011, 06:29 PM »

My name is Steve Anderson.

I give up!

Please remove my name and email address from your records. I believe you don't give 'free' keys. You just want to hassle us. NO PROGRAM is worth that!
-a.steve.a (January 13, 2011, 06:06 PM)

I am sad to hear you don't like whatever program you downloaded. As the above individuals have said, linked and everything but shown, it is trivial to request a free key.

No need to reply. Please don't. I will remove your program from my computer.
-a.steve.a (January 13, 2011, 06:06 PM)

I am likely saddened that you find it necessary to post an angry message, yet not wait for replies to help with your issue.

Now, the following is my very personal opinion that does not reflect anyone elses opinion at all, and I'll get rather annoyed if it is to be taken as anything close to such.

DonationCoder programs are indeed free, and that while people around here are very willing to help, we are not a 'company' nor required to put up with disrespectful demanding 'customers'. We are a forum with people who put in their free time trying to make the computer-life a funner and more relaxed thing for everyone. If your message was not intended 'angry', then I apologize for interpreting it as such, but if I were the sole one responsible for handling support requests, I might well ignore disrespectful, annoying, look-the-world-is-about-me requests flat out.

Thankfully I'm just a coder.

mrainey · « **Reply #6 on:** January 13, 2011, 06:35 PM »

A person has to earn the right to sound that angry. A first-time poster with that attitude is beyond help.

timns · « **Reply #7 on:** January 13, 2011, 06:48 PM »

Please remove my name and email address from your records. I believe you don't give 'free' keys. You just want to hassle us. NO PROGRAM is worth that!

Steve
a.steve.a

No need to reply. Please don't. I will remove your program from my computer.
-a.steve.a (January 13, 2011, 06:06 PM)

I wonder which program?

housetier · « **Reply #8 on:** January 13, 2011, 06:54 PM »

the spam program.

PhilB66 · « **Reply #9 on:** January 13, 2011, 07:21 PM »

He probably missed the link and just got frustrated. It happens.
-Renegade (January 13, 2011, 06:18 PM)

Yeah, sh*t happens

wraith808 · « **Reply #10 on:** January 13, 2011, 08:53 PM »

^ You forgot a *.

nosh · « **Reply #11 on:** January 13, 2011, 11:26 PM »

I just want to say that I've always admired mouser for the way in which he responds to these situations.

Most of us would instinctively snap back at what could be construed as rude/obnoxious behavior.

Renegade · « **Reply #12 on:** January 13, 2011, 11:42 PM »

I just want to say that I've always admired mouser for the way in which he responds to these situations. Most of us would instinctively snap back at what could be construed as rude/obnoxious behavior.
-nosh (January 13, 2011, 11:26 PM)

If you ever have to do support, you'll get this and much worse.

Very often it's simply someone becoming very frustrated and then lashing out. It happens. (I've done it myself, occasionally with the help of a little C2H5OH.)

There's an upside though -- A large number of people that do get like this will swing back the other way and become extremely happy and tell other people *IF* you treat them nicely, understand their frustrations, and help them solve the problem.

nosh · « **Reply #13 on:** January 14, 2011, 12:34 AM »

I've been there. I've even had a couple of tech support guys hang up on me.

But my frustration was totally justified!

There's an upside though -- A large number of people that do get like this will swing back the other way and become extremely happy and tell other people *IF* you treat them nicely, understand their frustrations, and help them solve the problem.
-Renegade (January 13, 2011, 11:42 PM)

True. Positivity can be contagious.

On a lighter note: Extremely patient tech support (NSFW):

Spoiler

Renegade · « **Reply #14 on:** January 14, 2011, 04:28 AM »

@nosh - That was funny~!

40hz · « **Reply #15 on:** January 14, 2011, 04:40 AM »

Funny. It's now 4:55am...

I've been dealing with a very irate person's technical issue since about 9:45PM yesterday. She's a self-described 'expert user' who hard-crashed her Thinkpad after messing with things in the registry and system32 folder. Supposedly, this was done at the behest of the notebook manufacturer's phone support people. (Yeah...ok...maybeeeeee...)

Of course that doesn't explain why there's an almost complete copy of her My Documents folder inside her Favorites folder inside her My Documents folder! Plus one more complete copy of the previous mess in a folder named Favorites which is sitting on her desktop. Nor does it explain why the restoration recovery partition seems to be missing half its files. Or why...

The manufacturer recommended she backup her data and then do a full "factory restore" to fix the current problem. She does not want that. She has spent "hours and hours" customizing her desktop. She wants the laptop "fixed back to exactly the way it was before - except working." (Interesting way to phrase it, don't you think?)

She's a 'very good friend' of the very important client who gave her my name. $:-\$

Long night...

Kinda goes with the turf.

Welcome to the world of tech support.

Update: It is now 5:38am...

PhilB66 · « **Reply #16 on:** January 14, 2011, 05:15 AM »

Wow, took you 43 minutes to write this crap...

just kidding.

If you need more of that 'business', I can refer some of my family members and their notebooks.

40hz · « **Reply #17 on:** January 14, 2011, 06:10 AM »

Wow, took you 43 minutes to write this crap... just kidding.

If you need more of that 'business', I can refer some of my family members and their notebooks.
-PhilB66 (January 14, 2011, 05:15 AM)

Oh! That's because I wrote it, then got occupied for a bit with the (fixed now) laptop, and forgot to send it.

Note: about a third of the total time (~5 hrs) was spent making backups, pulling a disk image, reboots, browsing the DoCo forums, getting coffee, and other non-interactive stuff. And the desktop that "hours and hours" were supposedly spent on? It's just a theme you can download from the Deviant Art website. What must have taken her "hours and hours" was finding it. There are something like fifty available 3rd-party themes sitting on this PC!
$:-\$

-----
re: "Mo' biz"

If you got any more like that, let me give you the number of my most disliked competitor.

I'm a firm believer in sharing the wealth.

app103 · « **Reply #18 on:** January 14, 2011, 09:33 AM »

Wow, took you 43 minutes to write this crap... just kidding.

If you need more of that 'business', I can refer some of my family members and their notebooks.
-PhilB66 (January 14, 2011, 05:15 AM)

Oh! That's because I wrote it, then got occupied for a bit with the (fixed now) laptop, and forgot to send it.

Note: about a third of the total time (~5 hrs) was spent making backups, pulling a disk image, reboots, browsing the DoCo forums, getting coffee, and other non-interactive stuff. And the desktop that "hours and hours" were supposedly spent on? It's just a theme you can download from the Deviant Art website. What must have taken her "hours and hours" was finding it. There are something like fifty available 3rd-party themes sitting on this PC!
$:-\$

-----
re: "Mo' biz"

If you got any more like that, let me give you the number of my most disliked competitor.

I'm a firm believer in sharing the wealth.
-40hz (January 14, 2011, 06:10 AM)

I have to give you praise for your patience, because if it were me I'd just reinstall from scratch and set it up the way I like, big ol' scary taskbar on the right and all, and stick one of my wallpapers on her desktop. (I've had no complaints doing this to people yet

)

Renegade · « **Reply #19 on:** January 14, 2011, 09:54 AM »

doing this to people

Hehehe -- "to", not "for".

40hz · « **Reply #20 on:** January 14, 2011, 11:08 AM »

I have to give you praise for your patience, because if it were me I'd just reinstall from scratch and set it up the way I like, big ol' scary taskbar on the right and all, and stick one of my wallpapers on her desktop. (I've had no complaints doing this to people yet )
-app103 (January 14, 2011, 09:33 AM)

No praise deserved - for patience or anything else.

It was one of THOSE projects. Y'know... somebody you like asks you to help a person you normally wouldn't want to be stuck in the same room with. "Run away! Run away!" I'm sure you've had your share of those.

Besides, I didn't think it would be wise to presume anything with this particular woman. Very prickly.

app103 · « **Reply #21 on:** January 14, 2011, 02:09 PM »

doing this to people

Hehehe -- "to", not "for".
-Renegade (January 14, 2011, 09:54 AM)

Precisely!

phitsc · « **Reply #22 on:** January 14, 2011, 02:15 PM »

Wow, that was harsh O_o
-f0dder (January 13, 2011, 06:14 PM)

I found the fact that he introduced himself first very polite

40hz · « **Reply #23 on:** January 14, 2011, 02:16 PM »

doing this to people

Hehehe -- "to", not "for".
-Renegade (January 14, 2011, 09:54 AM)

Precisely!
-app103 (January 14, 2011, 02:09 PM)

app103 is a true 'take no prisoners' techno-goddess...

Fear her!

phitsc · « **Reply #24 on:** January 18, 2011, 01:42 AM »

the site can sometimes be frustrating -- occasionally severely so.
-mouser (January 13, 2011, 06:19 PM)

Mouser, although certainly not the problem in this case, maybe for some users it would be helpful to have certain relevant parts of the site in their native language, e.g. parts like how to get a license key or the donations part and such. I'm sure you'd have no trouble finding enough volunteers to translate these parts for you should you want to do that.