What she doesn't know is that I just telephoned PayPal and they have assured me that telling me to return the items was an error on their part and that they never expect fraudulent items to be returned. I apparently have to supply some form of verification that they are counterfeit and that the items have been destroyed.
Thanks for updating us all on this. It's interesting to see your progress, and we may learn something from your adventuring.
Too bad the morons can't respond properly without your having to dig in and phone them!
Have you any record of your call, such as a confirming email? Somebody's name? Get the uncomfortable feeling that nobody will be aware of your call in any follow-up stages? I hope your local plod are more helpful than are the boys in blue around here. (P.C. 49 where are you now?
The eBay performance is all too typical of irrelevant or pointless 'support' responses.
To be fair, I guess these knee-jerk reactions do sort things out for a great many issues, but they surely are tedious and time-wasting for those of us who need the first contact message to be parsed with intelligence.
As an example, recently I had a bad installer with a product from one major vendor.
(The installer interface appeared on screen but its items weren't populated properly -- hovering over any of the interface buttons showed "undefined" and clicking on the buttons did nothing at all).
No big deal to work around this but I contacted support in case the issue bit someone to whom it would matter.
The response from the vendor offered:
- a canned list of irrelevant solutions, such as "How to rebuild a Mirrored RAID array on an xxx Dual-drive storage system"
- the profound diagnosis that something was wrong with the installer.
[What's the smiley for a huge sigh of exasperation?]