I can add my own personal insight. It is all about human enablement. A tool that enables humans to exhibit NEW behaviors they could not otherwise or exhibit existing ones in a more significant efficiency. To me this is no different than inventing the wheel, fire, or electricity. All share same attributes, with these tools we can live better.
If you look at software like FARR, ClipMate/Cache, Excel, and MyBase to give some examples, they all enabled me to go about managing my life and work in new ways I could not have done without.