The Cost of Rudeness

[Tinman57]

The cost of rudeness in the workplace
Incivility at work hurts the bottom line.

http://www.smartplan...-the-workplace/11763

[KynloStephen66515]

I really want to say "No shit"

So...

No Shit

[Renegade]

Interesting.

It hits something that I've noticed/been thinking about for a while - watch just about any TV show/movie and you'll see the main characters are overly aggressive most of the time. Watch someone ask for a cup of coffee and they can't ask politely. Instead, they have to bark orders and berate people (usually characters with no lines). When you stop to think about it, the behaviour is really completely unjustified and beyond simply being rude.

Main characters regularly dehumanize walk-ons and characters with no lines. The level of civility is almost non-existent. One has to wonder if these consistent messages don't pour over into real life. My bet is that they do.

[TaoPhoenix]

In the chicken-egg spin apparently audiences want "edgy" characters as part of the escape from drudgery.

[Renegade]

In the chicken-egg spin apparently audiences want "edgy" characters as part of the escape from drudgery.

-TaoPhoenix (February 01, 2013, 08:02 PM)

Edgy or psychotically rude?


Good timing - Quite by accident, I just tripped over this:

http://orthomolecula...rticles/webach.shtml

It's an article on nutrition and aggressive behaviour.

[app103]

Watch someone ask for a cup of coffee and they can't ask politely. Instead, they have to bark orders and berate people (usually characters with no lines). When you stop to think about it, the behaviour is really completely unjustified and beyond simply being rude.

-Renegade (February 01, 2013, 07:36 PM)

And this is why I won't ever work in food service, ever again. I hate hangry people.

[TaoPhoenix]

In the chicken-egg spin apparently audiences want "edgy" characters as part of the escape from drudgery.

-TaoPhoenix (February 01, 2013, 08:02 PM)

Edgy or psychotically rude?
Good timing - Quite by accident, I just tripped over this:
http://orthomolecula...rticles/webach.shtml
It's an article on nutrition and aggressive behaviour.

-Renegade (February 01, 2013, 08:19 PM)

C - Other - "If they're not sufficently vicariously interesting we'll change the channel" rude.

It's a tremendous flaw with a ton of modern TV and I don't know how it's gonna get fixed. Basically none of those characters ever gets called to pay for being mean so it's like a cathartic TV release. I mean, I get the issues and all, but ever seen "Being Human"? Fun little show, but HOPELESSLY full of "Fridge Logic". (see TV Tropes.)

[tomos]

I'm amazed by how placid developers (often) are when responding to users who are basically being very rude.
Of course as a user I know what it's like to be using some piece of software and to get very frustrated ... *and* to make a rude/angry/demanding post saying WHERE is this [!!] and WHY is that [!!]
  (usually followed up by being told it was under my nose all along lol)

I'm not so good at responding calmly to people who are already being very rude -
so I am very impressed by developers (or anyone for that matter) who can do that.

But in my dealings with people, including developers (not sure about software though) I mostly manage these days to cut out the rude/angry/demanding parts in my initial post/whatever.
With people interactions, I do notice that even if I do get angry - so long as I can leave all that other crap listed above to one side, there's a good chance of a fairly clean resolution to an interaction.

But maybe I'm just persuading myself I'm better than I really am

[kyrathaba]

But in my dealings with people, including developers (not sure about software though) I mostly manage these days to cut out the rude/angry/demanding parts in my initial post/whatever.
With people interactions, I do notice that even if I do get angry - so long as I can leave all that other crap listed above to one side, there's a good chance of a fairly clean resolution to an interaction.

I've found the same to be true in my professional and personal life.

[Tinman57]

  When I get a downright rude person calling me, no matter for what reason, I tell them to piss off and call me back when they want to be civil, and hang up.  Why should I have to listen to their rant, especially when it's not my fault?  When talking to angry people, there just about isn't any resolution because they're so pissed that anything you say or offer goes in one ear and out the other.  They just want to rant at someone to blow off steam, so it's not even worth my time to listen to them.