It makes me crazy ... SC zoom while i'm screening

[Ravenhead]

Hello,

I have a Surface Pro 3 on multi screen, but this the same effect with only the screen of the surface.

When i want to make a screenshot, for example a selected region, SC zoom my desktop as i can't make the screenshot.
This is the same effect as if i change of resolution.

I don't know what i did to have this behaviour .. I never had this problem.
I desinstalled and reinstalled... but nothing.

What could it be ?

Thanks for your answer.

Cordially.

[mouser]

Ok, so I know this issue has come up at least once before, having to do with some odd resolution confusion issue.. I'm just trying to remember the details.
I do know that there was a similar issue that was fixed.. It's possible it snuck back in or that it's something else.
Can you elaborate what you mean by "on multi screen"?
Do other full screen/workspace captures in SC work properly?

[Ravenhead]

Hi,

thanks for your reply.
I still have the problem.

By multiscreen, i mean i work with the screen of the surface, and 2 other screens (1 cabled on the dock and otherone with the minidisplayport of the surface).

I have the problem too if i use the screen of the surface alone (no dock).

The only way i found to make a screenshot without the zooming effect is to deselect the option "Hide Screenshot captor window".
As it keeps on screen the SC window, i don't have the problem ... curious !!

Thanks for help.

Cordially.

[Ravenhead]

Hello,

some news about my problem.
I found that if i go to "RIGHT CLICK" --> "Screen Resolution" --> "make text and other smaller or larger items" and i reduce to the smallest ... the problem has gone.... but, all things on the surface screen is too small
If i increase one step to the right, i have the problem on SC (except if i deselect "Hide Screenshot captor window option)


Resolution of the surface screen : 2160 x 1440
Resolution of the other screens : 1900 x 1200

Is it possible to manage this effect in SC ?

Thanks.

Cordially

[mouser]

We do need to get this fixed -- there is no reason it should be happening.
You're using the latest version of SC, right?

What I wish I knew is if this is that old problem that came back or something different..

[Ravenhead]

Hello,

i don't know what happened but i replied to your last answer on December ... and nothing, i can't find my last post.

So yes, i use last version of SC : v4.9.1

The effect is between SC and Windows 8.1 :
- right click on desktop --> Screen Resolution --> "Make text and other smaller or larger elements"

The checkbox : "Let me choose a level of scaling for all my views" is unchecked
The cursor "smallest - greater" is between smallest and middle.

If i put the cursor to smallest, SC is ok ... but it's very small on surface screen.

Why does this param affect SC ?

Thanks

[sitnik]

I have the exact same problem with Surface Pro 4. Unfortunately, I cannot use SC (v4.12.0) at all.
Windows 10 (v1511), 64bit, Intel HD Graphics 520, latest drivers (20.19.15.4326).

Screen 1 is the built in, at native 2736x1824. Windows is set by default to display everything enlarged 200% (otherwise, everything is too small)
Screen 2, external, at native 1920x1080. Display size: 100%.

When trying to capture a region, the screen zoom 200% on the built-in monitor (i.e. 400% of original image). The same zooming carries to the external monitor.
 
Looking forward for a solution!

[mouser]

I think i know this bug.  Can i just confirm -- the problem happens only when you trigger a "Selected Region" capture, right?

[mouser]

I think we may have spotted a common factor among those having a problem.

It seems to happen only on windows 10 when multiple monitors are set to DIFFERENT ZOOM MAGNIFICATIONS.

That is -- it's not a problem when multiple monitors have different resolutions, or when a zoom magnification other than 100% is used.

But Windows 10 introduced the ability to set magnification differently on each monitor, and having different magnifications on different monitors seems to be the problem.

Can those of you who are experiencing this issue confirm?

[mouser]

ps. I'm going to merge this topic with another one on same issue.