I've been using Groupwise here at work for almost 2 years now, and I'm surprised that I'm still sane. It's such a remarkably average program. And I think I'm doing it a favor by calling it average. How does a big name program like this get away with being so average for so long, and furthermore, why do companies even go for it? Their email is a joke, the calendar/appointment thing is at best functional, contacts feature is pretty awful, and there are a bunch of little things that will annoy you to pieces.
I'll tell you what it is...laziness. Companies want to just buy one program that will take care of all their needs. Sorry, but you're not going to get much quality that way. Novell will provide security, email, calendar, contact management, user administration, all in one convenient package. Unfortunately, most of it is crappy. The IT management should be a little more ambitious and get the best software for each particular task, even though it would be more work. Hell, I would even welcome Outlook over this with wide open arms...and I've never been a fan of Outlook.
The funny thing is, part of the reason why we use Groupwise is because the rest of the city agencies use it. SO, you'd thing that it would be easy to coordinate things through the program with people from other departments. Not the case! They are completely separate systems! There is no consolidated address book or appointment function or anything. So, the excuse they use for getting the program in the first place is null and void. Just lame.