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Author Topic: Screenshot Captor Ver 4.31.2 Stopped Working - Windows 8.1  (Read 1055 times)

TrainMan14

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Screenshot Captor Ver 4.31.2 Stopped Working - Windows 8.1
« on: December 09, 2019, 09:48 PM »
Been using this for over a year and a couple days ago it just stopped working. I run the .exe and then click on the icon in the tray and nothing happens. Task Manager shows 9.4 MB in memory. So i deleted it from my computer and downloaded a new copy and tried again. Ran the .exe and it put the icon in the tray and also a narrow white box with black squares at the top of the desktop.  Click on the icon and box and nothing happens. Anybody seen this before? Any thoughts?  Thanks!

mouser

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Re: Screenshot Captor Ver 4.31.2 Stopped Working - Windows 8.1
« Reply #1 on: December 10, 2019, 08:51 PM »
Hmmm... I have never heard of such behavior..
You could try 1 of 2 things:
  • 1. Run the installer again, and this time make sure to check the box during the installer that tells it to erase all of your past Screenshot Captor settings, so you start with a clean install.  This would help if something got messed up about your settings.
  • 2. Or, download the portable zip version and unpack it to a new directory and trying running that copy and see if it does any better; that will also skip using your old settings.

TrainMan14

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Re: Screenshot Captor Ver 4.31.2 Stopped Working - Windows 8.1
« Reply #2 on: December 10, 2019, 09:50 PM »
Hi, I ran the installer again with the same results (checked the box to uninstall old version). so i downloaded the ZIP version, unpacked, and it ran fine. Thanks for your help! I really missed having it!

mouser

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Re: Screenshot Captor Ver 4.31.2 Stopped Working - Windows 8.1
« Reply #3 on: December 10, 2019, 10:00 PM »
It's a clue that the installed version isn't working properly but the portable is.. It could be some problem with Screenshot Captor saving files in the normal user documents area that it wants to.. Or it could be a security program blocking it, or it could be some other issue.

You might try uninstalling screenshot captor, and then manually deleting the entire "C:\Program Filesx86\ScreenshotCaptor" directory as well as the "C:\Users\YOURUSERNAME\Documents\DonationCoder\ScreenshotCaptor" directory and then try reinstalling..

Shades

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Re: Screenshot Captor Ver 4.31.2 Stopped Working - Windows 8.1
« Reply #4 on: December 10, 2019, 10:20 PM »
If you go for the first solution that Mouser suggested, you could use the (portable) freeware version of RevoUninstaller, instead of the uninstaller from Windows itself. Any 3rd party uninstaller will do for the purpose of really cleaning your system of any residual files and/or registry entries. These are often much more resilient than you would expect.

Uninstaller software helped me out years ago when having lots of vague issues with Oracle clients on Windows systems. Then I found 3rd party unstalling software existed, tried the first one I encountered (Revo Uninstaller) and all my troubles simply disappeared. Since then, I never used the uninstall functionality from Windows itself.

Well, I should say that 3rd party uninstall software first uses the Windows uninstallation functionality and then takes an extra look in the registry and files on disk to see what was forgotten. And more often than not, that is much more than you would expect.

As you are experiencing a vague issue, it is likely best that you start from scratch, just as Mouser suggested. Except you should use proper cleanup tools, not only the build-in Windows functionality. Revo Unistaller is the one I have used for years (and never felt a need to change it for something else), but there are several more options available, in case you don't like Revo.

Regarding Mouser's second suggestion: Nowadays, I predominantly use portable applications wherever I can. Simply deleting a folder with the executables is enough to get rid of an application. There is software that give you a better experience when they are installed, such as browsers and mail clients. For work I have DBA tasks, scripting tasks, minor development tasks, documentation. But also maintenance of networks, websites, mail servers, cloud services and I would say that my (curated) collection of portable apps cover 85% of all those tasks.

What I mean with the above is that you shouldn't diss portable software off-hand. Those are more often than not much less complicated to deal with than installed software, if you 'grok' the concept. And by their nature, you can use them next to similar software already installed on your computer, without any risk of messing up those installed pieces of software. Unfortunately I have met a lot of people who don't get the concept, while more than savvy enough about computers/Windows/coding. Too different, I would guess.

Anyway, good luck hunting the bug(s).