Well if it has a win10 driver then it should work, i wouldn't give up on it yet. try another cable would be the first thing.
Now one technique that has worked in the past with usb devices is to connect it, go to device manager (show hidden devices), then find the entry for it, and DELETE the entry. then remove and replug and let it find the driver again. this can fix a problem where the wrong driver was associated with the scanner.