I just installed the sims 4 create a sim demo, and every time I try to open it, it pops up with window's cryptic, unhelpful error messages.
Problem Event Name: APPCRASH
Application Name: TS4CAS.exe
Application Version: 220.127.116.11
Application Timestamp: 02003040
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.3.9600.17055
Fault Module Timestamp: 532943a3
Exception Code: c0000005
Exception Offset: 00012b82
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: d1d9
Additional Information 4: d1d94a13d3609d6b740644c12508f581
Does any of that make sense to anyone? I did a little research before posting here, and a few others have this issue too. One suggested uninstalling, and then reinstalling it, which did nothing for me.
Someone also suggested that it might be due to a corrupt user profile, so I created a brand new local admin profile, and had the same issue with that profile.
I'm running windows 8.1 pro x64. My computer also more than meets the system requirements for the demo. I'd really like to get this problem fixed, because I already pre-ordered the sims 4 several months ago, and I don't want to have the same thing happen to it.
edit: just looked in the event viewer.
Faulting application name: TS4CAS.exe, version: 18.104.22.168, time stamp: 0x02003040
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532943a3
Exception code: 0xc0000005
Fault offset: 0x00012b82
Faulting process id: 0x1cac
Faulting application start time: 0x01cfb33e9604ffbd
Faulting application path: C:\Program Files (x86)\Origin Games\The Sims 4 Create A Sim Demo\Game\Bin\TS4CAS.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: d5bc457b-1f31-11e4-825c-e06995eb7d97
Faulting package full name:
Faulting package-relative application ID: