Great. I will do exactly this. I have a couple of friends who are as interested in solving the Earthlink TotalAccess problem as I am. One technical person that I hired for another task called this Trap Ware. I think "Snare Ware" is a good name. You probably will not find one good word about this anywhere other than Earthlink's web site. But, I have not succeeded in leaving yet. I am simply bent on leaving.
Since you review software, it seems important to address two more issues that arose: the limits on the database and the impact on RAM. I found that with all programs closed, just TotalAccess running, it used 480MB of RAM! One tech support person said, "Oh, you should never have anything else open if you are using TotalAccess." Like, duh, who ever heard of this before!