XIV Inactive Free Accounts
62. If You have chosen a plan with no charge ("Free Account") and if Your Free Account was inactive for at least one-hundred and twenty (120) days and no valid User Plan is bound to Your Free Account, Tresorit will send You a notice. Fifteen (15) days after such notice, Tresorit may suspend Your Free Account or delete all of Your Content related to Your Free Account, and/or we may terminate the Agreement between You and Tresorit.
The policy itself of deleting "inactive" accounts that aren't paying for service doesn't really bother me.
The question, really, is did you receive the notification emails about the deletion of your account, and if not, why not?
Well, since the point of a data backup in the cloud is supposed to be super security, it *would* bother me like here if they made their deletion policy that aggressive!
It's a *backup* service, how are they deciding that for example "data from January isn't active and needed in April, ho hum, it's three months later?!" Just as one example, Tax Season does that every year, or all accountants' quarterly filing preps, or making Christmas preparations in September, and so on!
Even for "hobbyist" providers, I advocated a year's minimum time to assume the account is active, and I think two years is a good idea. If they're trying to nuke data every three months, it's like when I studied free hosting providers and we called that "overselling".
So I'm pretty heavily with Iain, what we're not seeing is what revenue they think they are getting by trying to get so nasty starting closeout procedures so soon. And since everyone seems to want phone numbers these days, it might be interesting if a phone call was an alternate method to try to reach a customer if their data is about to be deleted.
Because not many people have THIRD backups, so this could cause catastrophic losses of time/money/energy/data requirements retention risk and more, *just because some data company is bored and can't be bothered to keep your data for more than a quarter.*