Yes, not my 1st time encountering the code 39 problem, so I keep the fix instructions on hand. However this was a brand new clean install with no burning software ever installed. I copied the eject cd onto my desktop and clicked on it and nothing. I then went to My Computer so I could right click on the cd drive and see if the eject option worked there. When I got there, the cd drive was nowhere to be seen. Device manger pointed me the rest of the way towards diagnosing. I will see if I can repeat the issue and check event viewer logs and post back here any results. Give me a few days. In any case, EjectCD did not work on an HP dv6-3120us laptop with Win 7 64 Home Premium, but still it is one of my favorite snacks. Thanks!