I am a long time Netflix user. Sorry to hear about the troubles in the UK, but here in the US I have nothing but good things to say about the service. I am on the cheapest level of service and I love the fact that I can split my lists. My wife maintains her own list, as does my daughter. I return a movie and get the replacement generally the next day. I find a lot of hard to find movies, and I really love the service. I also travel a good deal and the ability to take movies with me and not be worried about late fees is a real benefit to me. You do have to watch movies a lot in order to make it pay, but overall we have saved a lot of money using this service instead of going to our local Blockbuster.