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General Software Discussion / Re: Upgrading RoboForm from v6 to v7: worthwhile?
« Last post by Josh on January 21, 2011, 12:57 PM »I do sympathize with them. However, like you said, that does not excuse them from the licenses they sold to people. Free upgrades is what was sold to me on all 7 of my licenses. Now, I either have to stick with v7, pay over 100 dollars to upgrade them all to their equivelant license in v7, or pay yearly to use the product that I thought was a one time fee.
I do understand their position, and I do understand why they made the change, however I feel that old users should be grandfathered in or offered something more than "10 dollars off one year of RF Everywhere" or "10 dollars off each desktop license you choose to upgrade". That is a slap in the face to me as a user who was forced to purchase 2 additional licenses because it "appeared I was pirating the software due to the number of activations". Since joining DoCo several years ago, I have developed a new-found fondness for actually compensating software authors. I no longer pirate software. I pay for programs I use past their trial times. That said, I expect software authors to hold up their end of the deal when they sell me a license. No, lifetime upgrades are likely not a sustainable licensing model, but that should be fairly obvious to anyone entering the market. If I were to even consider a lifetime model were I to release a public application, it would be at a higher cost than the standard license to compensate for the added cost of support required later in the product lifecycle.
RF, in my opinion, has done wrong by their long time users and supporters. Putting up a "limited time only" free upgrade for folks who purchased licenses in the last 4 months. Alienating the users who have made them as big as they are today, and doing so with a sense that they have done nothing wrong. I am migrating to lastpass as we speak, and will not look back unless roboform attempts to contact me and right the wrong they have done by the products sold to me.
I do understand their position, and I do understand why they made the change, however I feel that old users should be grandfathered in or offered something more than "10 dollars off one year of RF Everywhere" or "10 dollars off each desktop license you choose to upgrade". That is a slap in the face to me as a user who was forced to purchase 2 additional licenses because it "appeared I was pirating the software due to the number of activations". Since joining DoCo several years ago, I have developed a new-found fondness for actually compensating software authors. I no longer pirate software. I pay for programs I use past their trial times. That said, I expect software authors to hold up their end of the deal when they sell me a license. No, lifetime upgrades are likely not a sustainable licensing model, but that should be fairly obvious to anyone entering the market. If I were to even consider a lifetime model were I to release a public application, it would be at a higher cost than the standard license to compensate for the added cost of support required later in the product lifecycle.
RF, in my opinion, has done wrong by their long time users and supporters. Putting up a "limited time only" free upgrade for folks who purchased licenses in the last 4 months. Alienating the users who have made them as big as they are today, and doing so with a sense that they have done nothing wrong. I am migrating to lastpass as we speak, and will not look back unless roboform attempts to contact me and right the wrong they have done by the products sold to me.
He visited there as well