Thanks jgpaiva. You're not the first one I hear who's not satisfied with Acer's support... But I've also heard other comments of very satisfied people. Without any comprehensive study, it's hard to really see the broader picture.
-Armando
My experience was simple: The hdd died. I asked for a replacement and the replacement died the next day it arrived. I then sent it back and asked them to look into it better since it probably was not an hdd problem. They replaced the hdd and sent it back. This time it didn't even work out of the box. I sent it back again, and reported the previous experiences. They ignored my comments, replaced the hdd and sent it back to me. It died the next day, I bought a new computer and swore never to buy an acer again.
Other than this and overheating a bit, the laptop was actually nice.
Regarding apple: At work we use apple. The older computers (4years +) have no trouble. However, about 50% of the new computers (laptops and desktops, a total of around 15 machines) failed within 1 to 2 years. My own desktop went to be repaired for screen problems, but the laptop has no problems. The warranty was pretty good, however (but since this is Portugal and the support it not given by Apple themselves, YMMV). We now buy all machines with warranty extension, since some failed within 3 years (standard warranty covers up to 2 years).
Recent Posts
Thanks!
).