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Living Room / Re: New Virus or ??
« Last post by Shades on May 06, 2015, 10:00 AM »Are you certain the virus/malware/whatever didn't affect the restore point you want to revert to?
A botched install from a piece of software, an update that proves to be incompatible with your system...that are reasons to use system restore. Infection is not. At least in my book.
Creepy cobweb is the name showing in the screen. Are you sure that the application responsible for the mayhem uses the same name? A simple tool, such as Process Explorer gives much more insight into that which helps with a more fruitful combing through the registry. A lot of malware disables software such as Process Explorer from running after the malware infects a system. Because it is of such a help to the admin/end-user in charge of fixing the system.
What SeraphimLabs said is very solid advice. Use tools like JRT, ADWCleaner etc. to check for malware that MalwareBytes Anti-malware might have missed. Check if the system has a rootkit.If it has one of those, then system restore won't be of any help at all. Then you better start making backup of her data, thoroughly check if those files aren't infected, thoroughly wipe her hard disk and start re-installing (preferably from non-writable media, such as a DVD).
A botched install from a piece of software, an update that proves to be incompatible with your system...that are reasons to use system restore. Infection is not. At least in my book.
Creepy cobweb is the name showing in the screen. Are you sure that the application responsible for the mayhem uses the same name? A simple tool, such as Process Explorer gives much more insight into that which helps with a more fruitful combing through the registry. A lot of malware disables software such as Process Explorer from running after the malware infects a system. Because it is of such a help to the admin/end-user in charge of fixing the system.
What SeraphimLabs said is very solid advice. Use tools like JRT, ADWCleaner etc. to check for malware that MalwareBytes Anti-malware might have missed. Check if the system has a rootkit.If it has one of those, then system restore won't be of any help at all. Then you better start making backup of her data, thoroughly check if those files aren't infected, thoroughly wipe her hard disk and start re-installing (preferably from non-writable media, such as a DVD).

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