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DC Website Help and Extras / Confirmation email not received for @e.email domain, but works for murena.io

« on: May 12, 2025, 02:11 AM »

Hello support team,

I ran into an issue when trying to register on the site. I first used an email address with the @e.email domain (from eFoundation), but I never received the registration confirmation email. There was no error or warning shown during registration—it appeared to go through as usual.

Out of curiosity, I changed the email to the @murena.io domain (which is also managed by eFoundation), and the confirmation email arrived immediately.

This suggests that emails to @e.email are being blocked or filtered somewhere along the way, while @murena.io works fine.
Since both domains are legitimate and from the same provider, I’d like to ask:

• Is @e.email being intentionally blocked or blacklisted?
• Could the system issue a clear warning or notification during registration if a domain is restricted? Otherwise, users are left guessing why emails don't arrive.
• Is there a reason for domain whitelisting to be active at all? There are many valid email domains nowadays, and it’s unlikely someone would intentionally register with a wrong email address.

Thanks in advance for clarifying the situation and maybe considering improvements to make the process more user-friendly.