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1

General Software Discussion / Re: GemX - missing in action

« Last post by beldeamon on October 16, 2007, 01:25 AM »

Well there is still life ...OMG !!

Still, I am not sure where this leaves me as a payed Do-O member - I had lost patience with the product and replaced my usage of it with other tools. 

The above still doesn't address some underlying major frailties in their organization or give me any clue on the future direction of the product (KEY AREA).

As mouser states, there is a large time overhead associated with support and customer  care, but to switch off COMPLETELY for 2 months with no message on their web-site, no Email to PAYED customers, really this is VERY POOR
management and shows a total lack of business/customer savvy.

My 2 Cents

I will continue to use D-O in a limited way (some notes and archives) but it will take more than this to bring me back on board.

2

General Software Discussion / Re: GemX - missing in action

« Last post by beldeamon on September 27, 2007, 01:42 PM »

Hi Folks ..back on this thread after a little break.

Things dont seem to have changed on the Gemx front then .......<<sigh>>

I've migrated my mail out of do-0 into The Bat, a very painful process but i got there. I'd forgotton how easy Mail was ;-))

After a tour of the Gemx site last night, I noticed that on the resellers page, you can find a address and a contact phone number.  Before i do so myself, i wondered if anyone else had tried this line of approach ?? Very direct, but at least we would  know one way or the other if the company is still functioning.

Be good all and greetz from the UK

do-O forum user : Grumman






 

3

General Software Discussion / Re: GemX - missing in action

« Last post by beldeamon on September 10, 2007, 10:19 AM »

Well .... my 2 cents as well ....

Hi Beth / Darwin and Sigh ;-)

Also in the same boat and been using Do on and off since about Aug 2006 (Only registered March 2007).

Same complaints and concerns here, basically since i registered the forum seemed to go down hill overnight.

well, one thing that stuck me funny is that when Jon sent the version mentioned above to me, he kinda made a statement that he was not surprised that i did not want the newest version.  i found that very oddly interesting.  seems maybe he, too, was a bit frustrated with things?..

This doesnt sound good !!

I am one of the brave few who have ventured into Do-Mail and converted all my mail over to it. The problem is the tool has many bugs and despite several Next-Actions in reply to my messages on their forum, nothing has changed as yet. I soldier on with it, but its a struggle at times.

Oh well, it appears I will also now have to start perusing the market in search of replacement tool .....

What a shame, this product had SO MUCH potential, and as others have mentioned was backed by a really great and enthusiastic user community.

Do User - Grumman