Screenshots are delayed upon pressing 'Print Screen'

[dbanimal]

Hi all, this is my first post here!  I've been looking for a good screen capture software for easy capturing.  I really like this software but for some reason when I push the 'Print Screen' key there's a delay in the realm of 500ms to 1s before the screen is captured.  So if I'm playing a video and want a capture while it's playing it will take a capture about a second after I press the key resulting in a picture I didn't want - about a second too late.  I have the latest version installed and under 'Capture Options' I don't have anything selected except for 'Hide Screenshot Captor Window'.  Any other settings I should be looking at?

I'm running Windows 7 Pro and using Google Chrome.

Thanks in advance!

[mouser]

are you using active window capture or full screen capture? does full screen capture also have this delay?

[Ath]

Or has Dropbox stolen the PrintScreen hotkey?

[dbanimal]

I've tried 'Current Screen' and 'Active Window' with the same results.  I will install the DirectX plugin and try full screen.

[mouser]

The DirectX capture plugin does not work and is no longer supported.

Is it possible you have the delay option enabled?

[dbanimal]

Under 'Capture Options' nothing is selected (including Delay) except for 'Hide Screenshot Captor window'.

Edit: In addition, there is no delay when I use the Windows default 'Print Screen' and I have used Debut in the past with no delays if that helps?

[dbanimal]

Any other thoughts?

[Ath]

Are the screenshots stored on your local disk, or on a network location?
Does it come up quick(er) if your AV is disabled?

[dbanimal]

Sorry for the delay, the images are stored on my local drive.  No change with AV disabled.

Is there a way to change the key for taking screenshots?  I wonder if it could be conflicting with the Windows screen capture while pressing 'Print Screen'.  I'm assuming Captor disables this function when activated?

[mouser]

Is there a way to change the key for taking screenshots?

Of course, you'll find it on the Hotkeys and Shortcuts options tab.

The other thing to try is on the Startup Options tab select "Stay in Memory" for "Inactive Memory Use".

The other thing to pay attention to is whether every screenshot seems to be delayed (not normal) or just the first one after a long time of disuse (normal).

[dbanimal]

   Sadly I tried your suggestions and even changed the hotkey to F5 and the delay remains on all snapshots taken.  I'm simply at a loss here...

[Ath]

Changing the hotkey to F5 will prove to be very uncomfortable, as many applications use that for the Refresh/Reload hotkey..., a Windows standard

[dbanimal]

Thanks but I only changed the hotkey to see if that would solve my delay problem...and it didn't.

[Ath]

I was trying to suggest testing with something else than F5, as that may cause a delay itself, because it is probably in use by the majority of applications Adding at least a ctrl/alt/shift modifier could help, but I'd still avoid F5 with any of these, Shift-PrtScr would be my first choice.

[dbanimal]

I have tried other hotkeys with the same results.