Deming was way too conceptual, compared to other quality philosophers of that time, especially Juran and populist Crosby. ...
-Attronarch
Yes, well, like Deming said, "...what he was telling us about was actually very simple, but that it seemed hard to understand as a lot of it seemed to go against conventional wisdom - what we had been taught or indoctrinated with - and so was difficult to accept/internalise."
-IainB
They all were ahead of their time - Juran with his managing for quality, spirals, "cost of poor quality", stating that management is root cause of 80% of the problems (Pareto rule); and Crosby with his "quality is free" - but Deming was the most conceptual one. Or, it might be better to say that his proposed system was too scientific and complex. Even today, parts of his system go against
current conventional wisdom.
If one wanted to learn more about Deming and his approach to process improvement, a good place to start could well be The Deming Institute, because they seem to be focussed on Deming and are "just the facts m'am" and no BS.
-IainB
I advise care while investigating institutes like Deming's and Juran's. They are in it to make money through consulting, and usually water down original ideas, e.g. what DeFeo did with Juran's books.
If you wanted to know what the Japanese thought (and still think) of Deming's contribution to their country and its huge economic development and success, look up the history of JUSE and The Deming Prize, and do some research on what that flower-shaped thingy is that Deming has on a sash he wears over his dinner jacket in one of the photos in that small collage in The Man.
-IainB
Fun trivia: "Deming's Award" was first offered [from JUSE] to Juran, but he refused since he thought that no Quality award should be tied to a person (organisational effort, and all). When he refused, they went to Deming. Source - article on Juran's life
Hello Attronarch,
Is your thesis available for private perusal? I would like a copy of it if possible.
-TaoPhoenix
Unfortunately no, since I had scholarship and it was tied to specific company. But, I can give you table of contents, and take out chapters that have no reference to the sponsor company.
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