On the other hand, their ordering process is an exercise in needless complexity. It takes me several times as long to order from NewEgg as it does from Amazon. Forget about using your credit card to have something delivered to a different address. I've actually given up once or twice and bought elsewhere.
-mrainey
This is EXACTLY why I will never use NewEgg again! While the service was great, the prices outstanding, and the selection unbeatable - I just can't accept that their method of "protecting my credit card" is the best (or even desireable) way. When I moved houses, I couldn't get my order - period. I tried having it shipped to my work address (where they sent several items for me before, but they couldn't comment on that) and I couldn't have it sent to my house because it "wasn't verifiable". According to them, the only verifiable way to deal with this is to have the credit card company make a note of all addresses available to send to. WHAT!!! Since when is it the CREDIT CARD COMPANY'S Business where anyone sends me anything!!! Moreover, why would they ever WANT to open themselves to such liability?!?
Very Peved and Annoyed, I tried it their way. Guess what? My credit card company would not put such a note on the account. They stated they had no way to input that data. When I asked them to enter it in the notes section, they stated they could only use that for internal accounting notes for their company. Such extraneous uses were not their problem. Gee, sound familiar NewEgg?
The worst part is I even gave them business process advice (you will see how I even got it to what one would hope would be the right person in a moment). That was simply to take the great web site that already tracks accounts in a secured database - at least it better since they do transaction processing of credit cards - and add a field where the user can enter valid addresses. Then they send out a mailer to the credit card billing address so the owner can verify billing (not unlike when you change your pin number on the phone). This address can be inactive for x number of days to give the owner time to protest. Lastly, to keep people happy, you can even allow them to send to this address with the understanding that there will be a delay while the address is validated as a good address for the credit card. It isn't rocket science here - or if it is, there are a whole lot of rocket scientists running around in millions of buisnesses world-wide.
So eventually I get the obligatory "I am sorry, there is nothing we can do. No the general manager is not available, and I can't forward you to them even if they were. I can only take a number for you and hopefully they will call you back." Yeah, right...I have NEVER had that happen. So I go to the Better Business Bureau. Filed a complaint. If you have never filed a complaint before, there is a place where you write in what you would like to see as a resolution. So I entered the above business process change. All I got was a response of - I am sorry, but our business processes do not allow us to send to any address other than the billing address or addresses listed on the credit card notes section. (paraphrased). No S*IT, What the H*LL did you think my complaint was about! Then the BBB closed the dispute with a note of how to reopen if I was not satisfied.
A lot of good that did. So I will now take my money elsewhere. Amazon is almost as good on most things and certainly has better billing and shipping. So now I usually start there. Fortunately for me, there is no shortage of places to get what NewEgg sells at close to the same prices (sometimes even cheaper, but that is rare).
</RANT> (again
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