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General Software Discussion / Re: Does your workplace group collaboration tool "suck"?
« Last post by 40hz on October 31, 2011, 08:55 AM »I have two clients that are currently using collaboration/CRM tools quite successfully. In both cases it works well because all employees have been given to understand that if something (i.e. service history update, client issue, budget, meeting notes, project document, etc.) which is supposed to be in there isn't, then whoever was responsible for dropping the ball would be fired.
To Superboy's earlier point, the effectiveness of these things are totally dependent on people consistently using them.
In the case of my clients, hanging a sword over people to use the system seemed to do the trick until it became habit.
Like Gerry Weinberg said: In the end, *every* technical problem comes down to a 'people problem.' And if it doesn't - check again.
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FYI: one client uses SalesForce and the other a super tricked-out version of SugarCRM in case anybody's interested.
Note: Neither was inexpensive to implement. Both dropped in excess of $75k getting their systems exactly right.
To Superboy's earlier point, the effectiveness of these things are totally dependent on people consistently using them.
In the case of my clients, hanging a sword over people to use the system seemed to do the trick until it became habit.
Like Gerry Weinberg said: In the end, *every* technical problem comes down to a 'people problem.' And if it doesn't - check again.
-------
FYI: one client uses SalesForce and the other a super tricked-out version of SugarCRM in case anybody's interested.
Note: Neither was inexpensive to implement. Both dropped in excess of $75k getting their systems exactly right.

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