Vicki - context-menu items are those that appear when you select a file or a folder (anywhere on your computer - start menu, desktop, Windows Explorer, Word, Internet Explorer, etc.) and then click the right mouse button. When you do that, what sort of options are you presented with? If you are able to, a screenshot would be the easiest way to convey this information and I'd suggest right clicking on a word doc file as a start.
PS To take a screen shot, right click on the word document (from within Windows Explorer) and when the context menu appears, press the "PrtScn" button on your keyboard - usually upper right in the same row as the Function keys (F1, F2, F3, ...). Then go to the Start Menu - Accessories - Paint (ie open Paint). When Paint is open select the keys CTRL-V to paste the screen shot. Now you can save the screenshot anywhere you want and then post it here as a jpg file. To post the jpg, look below the text area for the message you are typing and select the "Browse" button next to Attach. When you've located and uploaded your screenshot, all you have to do is go to the insert "Link Inline Image" above, make a selection (inline thumb attacment is usually the best way to go) and your screenshot will appear below:
