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General Software Discussion / Re: Linspire Inc. (Rant) [Explicit Language]
« Last post by iphigenie on April 05, 2008, 02:53 AM »My method to deal with companies that do something extremely incompetent is always the same
1. find name of ceo / cfo / coo . The commercial people.
2. send very polite but firm email. Say that you were tempted to just blast their company's reputation but since you assume they really care about their company and are probably not aware that a problem of momentous incompetence is costing them possibly hundreds of customers and bad reputation, you are taking the time, even though you are annoyed beyond belief, to report it to them. Outline what happened factually, the process problems with card billing and the newsletter unsubscribe. Say that you are now so angry you will become a customer-from-hell and wish that it needn't be so. Post a link to this thread too.
Bothering the top executives always works, if you can write it so their PA will read it.
I learned that when I first was a director - taking an earful from a customer would always make my co-director flip the switch and go out to the dev team and almost call them names, make them halt everything and deal with this. Customers knew this and took advantage of it. Now I spent a lot of time trying to teach him not to do that - to no avail.
It shouldnt work. But somehow people who become CEOs often are the people who are good with customers and investors but somehow not with people management - so getting in their mailbox will rattle things fast.
Worked for me more times than i can think
1. find name of ceo / cfo / coo . The commercial people.
2. send very polite but firm email. Say that you were tempted to just blast their company's reputation but since you assume they really care about their company and are probably not aware that a problem of momentous incompetence is costing them possibly hundreds of customers and bad reputation, you are taking the time, even though you are annoyed beyond belief, to report it to them. Outline what happened factually, the process problems with card billing and the newsletter unsubscribe. Say that you are now so angry you will become a customer-from-hell and wish that it needn't be so. Post a link to this thread too.
Bothering the top executives always works, if you can write it so their PA will read it.
I learned that when I first was a director - taking an earful from a customer would always make my co-director flip the switch and go out to the dev team and almost call them names, make them halt everything and deal with this. Customers knew this and took advantage of it. Now I spent a lot of time trying to teach him not to do that - to no avail.
It shouldnt work. But somehow people who become CEOs often are the people who are good with customers and investors but somehow not with people management - so getting in their mailbox will rattle things fast.
Worked for me more times than i can think
- I am testing a few, I only have acdsee in that department (and a dozen normal image editing tools) but I have read so much about some of the other tools I am planning to check them out (all expensive though).