GemX prides itself on its customer support - claiming that it's "probably the support service in the industry". Since I bought my first GemX product,
TexNotes Pro a year or so ago, I've generally found that they live up to the claim. Lately, however, they seemed to have dropped the ball. E-mails and D.S.M. (Direct Support Messaging) requests go unanswered and their users forum - which have been excellent for a variety of reasons (user particiaption, developer's participation, tips, etc.) - has now been down for over two weeks.
Development of their products seems to have ceased as well. For about 8 weeks prior to the forum going off-line, there was a note at the head of it advising visitors that the development team was VERY hard at work on bug fixes and updates to
Do-Organizer. These have never materialized and the bugs remain. TexNotes Pro is slated for update as well but hasn't been updated since October of last year. Finally, their blog is still linked to from the GemX home page and yet it hasn't been updated in almost a year as well (last post September 17, 2006).
Worrying. Out of curiosity, how many GemX users are here?