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General Software Discussion / Re: Time to Wipe this Machine! Clean install? Or XP Repair?
« Last post by cranioscopical on January 25, 2008, 06:06 PM »Jim,
I'm really sorry that you're having such a miserable time with your system. It's such a disappointment to splash out on something that ought to be great and then find it just doesn't live up to your expectations. Let's hope that a wipe and clean reinstall sorts out at least some of your troubles.
Given the history, and the fact that you're still in the warranty period, surely the onus is on the builder to make this right -- and not just by over-the-phone tech talks.
You say that "they don't want me to ship it to them" but have you insisted that the vendor take back and fix the system? Has the vendor actually refused to do this? If so, would it be worth a brief discussion with your lawyer to find out what can and cannot be achieved/expected by standing on your legal rights? What the vendor wants seems a little less important to me than what you want and have a right to expect.
Anyway, good luck,
I'm really sorry that you're having such a miserable time with your system. It's such a disappointment to splash out on something that ought to be great and then find it just doesn't live up to your expectations. Let's hope that a wipe and clean reinstall sorts out at least some of your troubles.
Given the history, and the fact that you're still in the warranty period, surely the onus is on the builder to make this right -- and not just by over-the-phone tech talks.
You say that "they don't want me to ship it to them" but have you insisted that the vendor take back and fix the system? Has the vendor actually refused to do this? If so, would it be worth a brief discussion with your lawyer to find out what can and cannot be achieved/expected by standing on your legal rights? What the vendor wants seems a little less important to me than what you want and have a right to expect.
Anyway, good luck,