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Living Room / Re: Avoid bad software versions by reading their forums
« Last post by mouser on May 30, 2005, 08:20 AM »thebat definitely has a significant number of disgruntled users. i linked to two such sites in the review, which are all the more damning for the fact that they are sites run by people who used to write plugins for thebat(!).
their forum is quite new, that may partially explain the lack of critical posts - rit labs has long run a very busy set of usenet newsgroups that are not, to my knowledge, censored at all. the newsgroups have been quite helpful to me. having an open forum is quite important, especially for programs which have support problems.
a good example is agnitum outpost firewall, whose *official* customer service has been horrible; but the forum has become a fantastic resource for users to help each other. a good forum can go a long way to making up for support problems.
when agnitum pr people asked me how to improve their support problem, i told them to do one thing: support the forum - give them what they need and hire people to help out their officially.
their forum is quite new, that may partially explain the lack of critical posts - rit labs has long run a very busy set of usenet newsgroups that are not, to my knowledge, censored at all. the newsgroups have been quite helpful to me. having an open forum is quite important, especially for programs which have support problems.
a good example is agnitum outpost firewall, whose *official* customer service has been horrible; but the forum has become a fantastic resource for users to help each other. a good forum can go a long way to making up for support problems.
when agnitum pr people asked me how to improve their support problem, i told them to do one thing: support the forum - give them what they need and hire people to help out their officially.

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