Another factor is the savvy of the poster with the issue. On the sites I listed there's a form to fill in hardware specifics. But there's no item for experience level or expertise. Seems like whenever I go the extra yard to give step by step how to set a particular Windows option the person replies "I;ve been programming Windows for 20 years. I know where Control Panel is." It can be embarrassing.

Another stumbling block I run into when working an issue is that some posters feel that if they were thinking something when typing the problem description I should pick it up via clairvoyance. Unless you are an exceptionally quick typist it can be easy to think you've entered more than is actually there.
And of course the classic case where the poster lists none of the remedies tried and when you suggest a fix or two you get "I already tried those. None of them worked." Clairvoyance again being indispensable.

I find often a step by step remedy is in one of the tutorials. I know I've seen it. But the problem is hitting on the right search terms. Sometimes it takes me 1/2 an hour to find a tutorial I know is there. Of course by that time I return to the thread and someone else has already pasted the link.
