I'm trying to fix a laptop running Windows 7 for a friend. A few months ago she apparently got a job doing customer service work from home for a cruise line. They provided her with what sounds like some type of VM software to put on her computer. Before you ask I can't find where I wrote the company down so I'm waiting to hear back on that.
From that point on she couldn't get Windows to finish loading - at least that's her interpretation. In fact Windows itself does start but the only GUI element available is the mouse pointer. There's not desktop and in fact the window manager isn't even running. Just a black screen.
There are no restore points on the drive so that's out. Booting into safe mode, even safe mode with command prompt, gives the same results as a normal boot. It boots into repair mode but I can't get sfc to run. If I use /runnow it tells me there's a repair operation pending. If I use offline mode it shows the help like I used the wrong syntax which afaict isn't the case. Here's what I am using (running the repair environment from the Win7 DVD):
sfc /offbootdir=d:\ offwindir=d:\windows
I have, of course, verified that d: is the correct drive letter for the boot drive.
Short or reinstalling Windows, what other options do I have? It's been a long time since I had to try repairing a Windows install from the recovery console and I'm hoping there's something obvious I'm forgetting.
Oh yeah, I should probably mention this is Ultimate Edition so Win7 Pro features are available on the off chance that makes a difference.
Edit: I just heard back from the laptop's owner. The software was related to training to work as a sales agent for Royal Caribbean. We're communicating via sms so this is a little slow and painful. It sounds like it was probably some third party software and not Royal Caribbean's but I'm still waiting for clarification on that.Edit 2: It seems I was nearly right in the beginning. The software came from what appears to be a semi-scam company called Arise Virtual Solutions. They run a virtual call center for Royal Caribbean using work from home employees. The software was for training, but like I said from her description it sounded like some sort of virtual machine. Of course it's entirely possibly either she misunderstood what it did or they misrepresented it and it may be just some sort of VPN client.
In either case there's a good possibility it's some sort of virtual device driver.