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Living Room / Re: This Just in: From the You Gotta be Shitting Me Dept.
« Last post by Stoic Joker on July 10, 2013, 12:46 PM »According to all of Gecko's commercials (about 80 times a day), they have the best customer support of all the insurance companies. Of course they don't tell you that only applies when they're opening a new account.....-Tinman57 (July 09, 2013, 06:59 PM)
Actually I have geico. My wife recently totalled the car, and the customer service was stellar. And the one time that it wasn't, I called and asked to speak to a manager. He rectified the situation immediately.-wraith808 (July 09, 2013, 08:00 PM)
The did much better a few years ago when the wife's care got totaled (she too was rear-ended, but by a guy that was awake with faulty breaks (and no insurance)). The handled that one acceptable but not lightening fast. For fast service I recall Progressives performance; the agent got there before the cops did, assessed the damage, generated an estimate...and cut us a check on the spot. Now that was stellar service in my book.
...Answer to next obvious question is we switched due to price/budget constraints. *Sigh*
Not sure what's going on in SJ's case... but I'd ask to speak to a manager and see about getting an earlier appointment if it was me.-wraith808 (July 09, 2013, 08:00 PM)
While it had crossed my mind, I'd rather take the time to get under the truck and do my own assessment regarding what the options are. I suspect that one of the "Crumple Zones" that are built into the frame may have given way (as it's designed to) causing the alignment anomaly. As I'm in no hurry to part with the truck I plan to use the time to do some research on how best to argue (assuming I have a leg to stand on) on its behalf if the decision is made to total it.

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