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General Software Discussion / Re: advice needed.....FirstDefense-ISR, ShadowProtect, ShadowUser, Rollback Rx???
« Last post by J-Mac on November 17, 2008, 09:33 PM »First Defense-Rescue is the "Lite" version that replaced FD-ISR when Horizon Data Systems took it over. I purchased it earlier this year, but I do not recommend it at all. It must be installed on the same HDD as your OS, and it can get quite large - overbearingly large.
There are supposedly a couple of features that let you reduce the size, but they are not very helpful. They do not let you exclude in any way data that is in the Application Data folders, even though some applications load those folders up with user data that you may have backed up otherwise.
Finally, HorizonData Systems does not support this product at all. The first time I sent a support request - an official support ticket on their website - they responded almost a month later with a reference to the Help file. The Help file contains all of about 10 pages of sales brochure material - no help there at all. Since then they simply do not reply to support tickets other than an initial auto-responder message saying that a person will contact you in 24 or 48 hours. All of my requests since the first one (two of them) have been completely ignored. And to think, I purchased a support package in addition to the application!
I wouldn’t purchase anything at all from this outfit again.
Jim
Edit: I just checked my invoice: the added support package I purchased is as follows:
"Gold Support - 24hour response, email of updates, patches and new builds"
Ha! Some fools' "gold" I paid for, eh?
There are supposedly a couple of features that let you reduce the size, but they are not very helpful. They do not let you exclude in any way data that is in the Application Data folders, even though some applications load those folders up with user data that you may have backed up otherwise.
Finally, HorizonData Systems does not support this product at all. The first time I sent a support request - an official support ticket on their website - they responded almost a month later with a reference to the Help file. The Help file contains all of about 10 pages of sales brochure material - no help there at all. Since then they simply do not reply to support tickets other than an initial auto-responder message saying that a person will contact you in 24 or 48 hours. All of my requests since the first one (two of them) have been completely ignored. And to think, I purchased a support package in addition to the application!
I wouldn’t purchase anything at all from this outfit again.
Jim
Edit: I just checked my invoice: the added support package I purchased is as follows:
"Gold Support - 24hour response, email of updates, patches and new builds"
Ha! Some fools' "gold" I paid for, eh?