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General Software Discussion / Should we merge the complaints and compliments section into other section?
« Last post by mouser on June 20, 2010, 01:36 PM »I think this came up before but i can't find the original post..
I'm thinking it would be better for us to merge this Complaints and Compliments section into the Living Room and General Software sections.
Here's my reasoning:
Thoughts?
Please keep in mind -- I don't want to discourage anyone from posting complaints about companies -- i think we can serve an important role in keeping companies honest and behaving well. I just think we might be better off without a specific separate forum devoted to this.
I'm thinking it would be better for us to merge this Complaints and Compliments section into the Living Room and General Software sections.
Here's my reasoning:
- All things being equal I think it's better to have fewer sections, resulting in less divided attention, especially if the information is of general interest.
- Having a specific Complaints section feels like it's only a matter of time before we have to start dealing with people feeling like their company is being unfairly singled out and accused of something they aren't guilty of. I think it's important that this forum be a place where people can complain and call out bad practices, but i just think having a specific section for it means we would have a higher responsibility to try to objectively assess claims, since they will basically be sitting here on the front page of the section for long periods of time. I can see how a company would feel like it was unfair if we left up a negative comment for a long time that they felt was unfounded.
- Maybe a better way to say it is that having a specific section for complaints seems to elevate the complaint to a higher level, one that i'm not sure is appropriate.
Thoughts?
Please keep in mind -- I don't want to discourage anyone from posting complaints about companies -- i think we can serve an important role in keeping companies honest and behaving well. I just think we might be better off without a specific separate forum devoted to this.

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what?!?!? anyone else experiencing this? can you paste us the link to try?