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Living Room / Re: Today is my birthday- when is yours?
« Last post by KenR on November 10, 2007, 09:43 AM »You guys should have said something sooner. Happy belated birthday f0dder and Zaine.
Ken
Ken
Recent Posts
First thoughts of Scot Finnie:But I've made a decision in the opposite direction about Eset Smart Security suite. Take a pass on this one. The firewall seems very pedestrian; it's able to handle only three of the leaktests on my list of 17. And what's with the antispam module? That doesn't belong in a package like this. The best thing about Eset Smart Security is Nod32 3.0 and the fact that you can turn the other two modules off.
I suppose that means the firewall is secure enough. I don't like that he now focuses in leak testing before usability. Oh well, I think Ken knows better about this, after all his past fights with Comodo
-Lashiec (November 06, 2007, 11:52 AM)
Free trials are on the download page at http://www.eset.com/download/index.php...-Carol Haynes (November 06, 2007, 09:58 AM)
... Any donationcoder members still using SyncBackSE?
DBC-DBC (November 01, 2007, 07:54 PM)
Can you believe that i saw that one coming even before i read your post?1Gb here, and I seldom use more than 50%. I must say I have a good memory manager, O&O's CleverCache.Unused RAM is wasted RAM-TeaTime (October 17, 2007, 07:19 AM)-f0dder (October 17, 2007, 09:24 AM)
TeaTime: f0dder is right, you should read more about these "memory optimizers", if most of your RAM isn't being used, it probably isn't 'optimizing' that much, it's making you waste speed.-jgpaiva (October 17, 2007, 09:52 AM)
I have no sympathy for technical support/customer service. I was a Senior Developer Support Engineer for Borland for many years. Yes, customers are jerks. Yes, customers are stupid. Yes, most answers are RTFM. However, it is your job to put on the fake smile and honestly try to assist the customer.
Let me throw a word of advice out there for anybody that might stumble upon this thread via a search engine.
The sales and marketing divisions of companies spend millions of dollars trying to get two seconds of the customer's time. They try advertising, mailing lists, etc. When a customer contacts a company with a problem, you have a genuine opportunity that absolutely should not be passed up. You have somebody who has identified themself as a customer with a bad feeling about your company or product - and we all know that unhappy customers are more likely to speak up in public than happy customers - and (this is the key) you have been provided an opportunity to change their opinion about your company or product. Most unhappy customers will just rip your company or product and you will never even know who they are or that they did you harm. It is your job to turn their poor opinion of the company/product around and make them an advocate for your company.
But when you are a support rep, that it is your job. They know what they are getting into. They chose to interact with the customer on behalf of the company. So, yes, it is a pretty sucky job most of the time, and even I had my bad moments/days/replies/postings/calls/etc., but it is the job of the seniors/mentors to monitor and watch for those and help the representative improve.
As for this particular posting of mine, it wasn't anything in particular other than I knew, going into this, that I was probably not going to get any helpful advice, based on dozens of contacts with support people in the past. It was meant to be more of a "look, the industry as a whole still sucks" posting, than anything in particular. The only hope I had was that, at best, multiple people had the same issue and so they had found an answer put hadn't posted it online yet, and if not, I would be adding a +1 to help the issue onto tech support's radar.
And last, a company's rules/policies/procedures are a huge part of customer support/service. You can have excellent people in those roles, but if you don't provide them with the proper tools, and atmosphere, to do their job well, they can't. A support department is a multiplier that can be positive, and raise the level of support a customer receives, or it can be a negative, driving down even your best workers.-tinjaw (October 15, 2007, 10:34 AM)
Yes, it might very well be a question about being stupid but happy...
Seriously, I was trialing D'Opus, but didn't find any reason to keep it. Without remembering, I would guess that some / many of the impressive D'Opus features you were telling about - and they do sound impressive! -, demands that I learn how to write a script??-Curt (October 14, 2007, 11:46 AM)
I finally upgraded to outpost v4, and some of the features are really nice.
However, it frequently eats up half my cpu cycles for no apparent reason and drags my computer to a virtual stand still. not cool. i've just about had it with outpost and i'm ready to find something else.-mouser (October 14, 2007, 07:51 AM)
I just tried archivarius again - it doesn't seem to behave well with Outlook 2003 !!
- after indexing my PST had errors when I scanned it,
- it loaded Outlook into memory to index and then refused to unload it again - consequently I had Outlook running in the background permanently (that was even after I exited Archivarius),
- there didn't seem any way to index PST files without loading them into Outlook first - which is a complete pain and impractical - esp. if Outlook is permanently locked in memory ... I would be using about 75% of my memory just to search my emails!
- the help file is useless - there is no useful index and no obvious way to search it - which for a search app seems a bit daft
Am I missing something? Quickly finding stuff in emails (and esp. the hundreds of megabytes of archived mail) would be a primary reason for me to keep a search engine on my system - as it is I have uninstalled it again and will just use the slow outlook search function.
Anyone found anything that works with multiple PST files in a sensible and proper manner (ie. it doesn't damage the file, like Archivarius and X1 seem to, and doesn't require Outlook to be permanently loaded to access the index, and doesn't require all the PST files loaded into the default profile)-Carol Haynes (October 14, 2007, 05:08 AM)