Then problem was that after it installed, it had to download an "update", which was downloading at 6kb/s
-jgpaiva
Not much consolation but I get this all the time with Steam. Buy a boxed product, install it, Steam leaps in and 'manages' things typically by spending the next two days downloading 'updates'. The idea of buying a game and playing it RIGHT NOW seems outdated. Buy from Steam and spend the same amount of time downloading the game in the first place

(Not that I play games, you understand — not since Steam, at least.)
I quite often buy games for my nephew and it's tough for a kid to get a game and then have to wait… and wait… and wait…
Good luck getting a response from Steam support, any queries of mine have gone unanswered.