Yes, Wuala gave us remarkably short notice
too. There certainly seems to be a lesson for the wise in this Wuala case - and in the case of Tresorit, viz: AVOID "Safe & Secure Cloud Storage™" services
, or at least, treat them with circumspection. I was utterly disgusted with Tresorit's arrogant and cavalier stance, though I would presume Tresorit was deliberately so for business reasons, but it did rather convey the impression of "F*** you" with prejudice, and with a middle digit raised at the same time for good measure, perhaps in case you didn't get the message.
From experience "Safe & Secure Cloud Storage™" services would seem to be neither safe nor secure, and certainly not reliable, by definition. Mind you, I don't know about SecureSafe
, which, along with Tresorit, is a possible alternative suggested by Wuala.
You could sling Mega into the mix as well, I suppose.
This was the Wuala notice that I received in my inbox today:
From: Wuala Sales Team <[email protected]>
Date: 18 August 2015 at 03:43
Subject: IMPORTANT INFORMATION ABOUT YOUR WUALA ACCOUNT
WUALA SHUTDOWN NOTICE
THIS NOTICE CONTAINS IMPORTANT INFORMATION ABOUT YOUR WUALA ACCOUNT AND THE DATA STORED IN YOUR ACCOUNT. PLEASE READ THIS NOTICE CAREFULLY.
Today we are announcing plans to discontinue Wuala secure cloud storage service. Please note the following important dates:
17 August 2015 No further renewals or purchase of storage
30 September 2015 Wuala service will transition to read-only
15 November 2015 Wuala service terminates and all data stored in the Wuala cloud will be deleted
Effective as of today, you will no longer be able to purchase storage or renew existing accounts. Full account service will continue through 30 September 2015, at which point all active accounts will shift to read-only mode. Effective Sunday, 15 November 2015, the Wuala cloud service will terminate.
Please download the content in your Wuala account and safely backup it to your PC, Mac, external hard drive or another cloud storage provider. After 15 November 2015, you will no longer have access to your content, which will be deleted. Please use this time to download and backup the content stored in your Wuala account.
Customers who have an active prepaid annual subscription will be eligible to receive a refund for any unused subscription fees. Your refund will be calculated based on a termination date effective from today’s date, even though the full service will remain active until 30 September 2015 and your data will be available until 15 November 2015. Refunds will be automatically processed and issued to eligible customers in coming weeks. Some exceptions apply. Please visit www.wuala.com for more information.
Although Wuala will no longer be offering storage service, alternative options are available for your encrypted cloud storage needs. In order to ease the impact of the Wuala service termination, we have partnered with Tresorit—a provider of end-to-end encrypted cloud storage for businesses and individuals—and created a secure, easy option to transition your data to Tresorit. To learn more about Tresorit, transferring your data, and Tresorit’s offer to Wuala customers, please visit: tresorit.com/business/wuala-alternative
As a Wuala customer you may receive an exclusive pricing offer from Tresorit by using this offer code: WUALA15 at tresorit.com/pricing/wuala
More information about Tresorit and alternatives can be found in the FAQ below.
If you have any questions or comments regarding this email, you can find additional information here: www.wuala.com. Or please contact Wuala at [email protected]
We thank you for the support you’ve shown Wuala.
The Wuala Team
Please note: If you choose to move your data to Tresorit, you will need to set up a new account with Tresorit. Service through Tresorit is subject to Tresorit’s standard terms and conditions. Tresorit is not affiliated with Wuala or its affiliate entities.
Question #1: How do I download and backup the data stored in my Wuala account?
Answer: Please export your content from Wuala using the Export Tool and safely backup it to your PC, Mac, external hard drive or another cloud storage provider. If using local storage, please ensure that enough local storage is available before exporting. Changes and edits to exported data will not be synced to your Wuala account.
Question #2: Will I be able to use the Wuala service after 30 September 2015?
Answer: Full account service will continue until 30 September 2015. After 30 September 2015, accounts will be active in read-only mode only. In read-only mode, you will be able to access all existing files and data, but will be restricted from making changes to existing documents and uploading new content. Data contained in Wuala accounts will be deleted starting 15 November 2015. PLEASE BACKUP ALL DATA AS SOON AS POSSIBLE. WUALA WILL NOT TRANSFER YOUR DATA TO ANOTHER PROVIDER AND WILL NOT MAINTAIN BACKUP OF YOUR DATA. All customer data will be deleted after 15 November 2015.
Question #3: Will I be able to retrieve my data after 15 November 2015?
Answer: No. After 15 November 2015, all data contained in Wuala accounts will be deleted. PLEASE BACKUP ALL DATA AS SOON AS POSSIBLE. WUALA WILL NOT TRANSFER YOUR DATA TO ANOTHER PROVIDER AND WILL NOT MAINTAIN BACKUP OF YOUR DATA.
Question #4: Will the Export Tool delete/wipe my data in Wuala as well?
Answer: No, the Export Tool will not delete the data in your Wuala account. However, changes and edits to exported data will not be synced to your Wuala account, and could be lost. If you choose to, you can delete the data in your account after exporting and backing up your content. After 15 November 2015, all data contained in Wuala accounts will be deleted.
Question #5: Do you know of other cloud storage providers?
Answer: While Wuala will no longer be offering storage service, alternative options are available for your encrypted cloud storage needs. Some existing options include:
Tresorit: In order to ease the impact of the Wuala service termination, the Wuala team has partnered with this leading provider of end-to-end encrypted cloud storage for businesses and individuals to create Migration Wizard offering a secure, easy way to transition the data in your Wuala account to Tresorit, plus full joint customer support
Tresorit offers a similar level of security you are used to with Wuala. In addition, Tresorit gives you more control over your data—you can decide if files are to be copied, edited, printed or emailed. You can also set policies to limit coworkers' access to sensitive data. Learn why Tresorit is the perfect choice to replace your Wuala account at tresorit.com/business/wuala-alternative.
As an incentive for helping you switch, Tresorit is offering its services at a fraction of its original prices, available only for existing Wuala customers. Use the promo code WUALA15 at tresorit.com/pricing/wuala. If you choose to move your data to Tresorit, you will need to set up a new Tresorit account. Service through Tresorit is subject to Tresorit’s standard terms and conditions.
SecureSafe: Secure online data storage and password safe made in Switzerland –please visit www.securesafe.com for further information
Other cloud storage provides may be available in your area as well.
Question #6: How do I sign up for Tresorit?
Answer: You can sign up via tresorit.com/pricing/wuala with the promo code WUALA15. You can either start by purchasing your selected plan or you can start with a 30-day free trial, test the service and decide later. You can transfer your Wuala data while in a free trial.
Question #7: Do I need to pay for the service to transfer the data from Wuala to Tresorit?
Answer: There is no additional cost associated with data transfer process.
To transfer your data, you'll need to sign up for a free 30-day trial plan or purchase Tresorit Premium or Tresorit Business. You can transfer your Wuala data while in a free trial.
If you decide to continue using Tresorit after your free trial ends, a monthly or yearly subscription fee applies. Wuala customers benefit from 25%- 75% discount: prices are displayed at tresorit.com/pricing/wuala
Question #8: How do I get my refund from Wuala?
Answer: Refunds will be issued to eligible customers securely via PayPal to the email address associated with their Wuala account, in the currency in which the initial payment was made. Refund recipients will receive an email notification in coming weeks with instructions on how to claim the refunded amount. Please note that monthly subscriptions and inactive subscriptions are not eligible for refunds. Annual subscriptions expiring before 30 September 2015 or with less than USD/CHF/EUR 10 in remaining credit are not eligible for refunds. If you have purchased via bank transfer, we will get in touch with you or please contact us via [email protected]
Question #9: What happens to my data stored on the Wuala cloud service if I am not able to delete it before 15 November 2015?
Answer: Data in accounts will be deleted after 15 November 2015.
Question #10: I am signing up for a Wuala account in connection with an offer made with the purchase of a LaCie product. What are my options?
Answer: Please refer to your local cloud storage provider or contact LaCie customer support at www.lacie.com/myaccount to obtain information about other free cloud storage opportunities.
Question #11: Can you provide my data to me on a drive instead of having me download my content via the Internet?
Answer: No. Please export your content from Wuala using the Migration Wizard and safely backup it to your PC, Mac, external hard drive or another cloud storage provider.
Question #12: I am having a Wuala-related technical issue, who can I contact?
Answer: Please contact Wuala support at support.wuala.com or [email protected]
Question #13: I have Wuala-related questions not listed in this FAQ, who can I contact?
Answer: Please contact Wuala support at support.wuala.com or [email protected]
Question #14: I have Tresorit-related questions not listed in this FAQ, who can I contact?
Answer: Please contact Tresorit customer support support.tresorit.com/home
Question #15: Is Tresorit taking over the Wuala service or software?
Answer: No, Seagate/LaCie will continue to operate the Wuala service until its termination. Furthermore, Seagate/LaCie will retain the software and all intellectual property rights thereto. There is no transfer or sale of assets, business or otherwise from Seagate/LaCie to Tresorit.
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