Hi all DonationCoders,
I'd like to introduce a real useful customer service software. It's a helpdesk, community (for your customers) and knowledge management system by
Helprace Some of the features:
1. Help Desk. Use our helpdesk interface or your own email to receive notifications and respond to users.
- Save time with canned responses
- Get tickets to the right people right away
- Custom rules, custom filters
- Just like regular email
2. Feedback Forums. Understand your users and build a better product. NOW.
- Let your users submit ideas without leaving your site
- Social media sign-in
- Directed questions, ideas, problems, praise
- Enable voting, commenting, sorting to prioritize
- Multiple forums (set them as private or public)
3. Knowledge Base. Reduce your support load & cut back on tickets.
- Show similar articles from your knowledge base & community as users type into search
- Suggested topics in sidebar
- Mark articles useful or not
- Domain mapping, rich text, images, videos, pdf & much more.
Links
helprace.comScreenshot:
