That has to do with the fact that you were accosted outside of the department more than anything else. Those stores are very silo'd in their education... ask me how I know.
If the person had any hint, however, he would have paged someone to help.
And, since 40 brought up Serenity again...
In the movie Serenity, the utterly amoral hatchet-man for big government justifies his 'scorched earth' destruction of everybody who ever aided (or even knew) the crew of Serenity by saying: If your enemy goes to ground, leave him no ground to go to.
And, following that logic through, there's another quote from the Operative that might fit Microsoft...
I'm not going to live there. There's no place for me there... any more than there is for you. Malcolm... I'm a monster.What I do is evil. I have no illusions about it, but it must be done.