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Living Room / Re: Tech support — why bother?
« Last post by Renegade on August 24, 2012, 10:58 AM »I need tech support.
And I must admit one thing Microsoft does do extremely well is handle its Tech Support Incident requests. On the 'professional' and enterprise level Microsoft has been a lifesaver more than once when the voodoo required to fix some utterly esoteric server problem went beyond what I knew how to comfortably handle at the time it happened. Another plus with having your hand held through something godawful is it then becomes a "been there, done that" learning experience once it's over. For example, one thing I've learned is how much I hate SBS! (Absolutely hate it!)
Microsoft doesn't do everything right. But when it comes to 'real' tech support, I must say they do that extremely well. The only drawback is getting access to "the real stuff" if you're only on the consumer level.-40hz (August 24, 2012, 10:46 AM)
I basically used DOS and UNIX and skirted around Windows until 1998 when I bought a computer. In Korean. Which I was still learning. And it had Windows 98 on it. And it tanked. And I called MS Support. And they were awesome!

I have no idea what their tech support is like now, but that's a "consumer" story from 1998. Not sure if it counts for jack anymore though.