So Friday night I get home from work,
with a fully loaded to-do list of client updates only to find out that my internet connection is down.
Why was it down? Well, because CenturyLink (my ISP's current name) is on CracK. They had an unrequested/announced/wanted/needed update to do, and they plowed through the list of folks using 3rd party contractors that obviously know less about telco that my friggin dog does.
When the neighbors saw the black SUV, with out-of-state plates, magnetic signs, and a scruffy ragamuffin with shabby, baggy clothes, and his hat on back-wards prowling about our house. They ended up having a lengthy debate about strolling over to shoot his silly ass. I like my neighbors...
CenturyLink's "Tech Support", is the most pathetic bunch of Flowchart Reading Morons I have ever had the misfortune to be stuck on the phone with.
They new nothing of the system-wide update that was going on.
They completely ignored the information I gave them about the "Service Vehicle" that was there.
They made no attempt to even check if the line was active.
They insisted on resetting my router, even though the issue had nothing to do with the part of the config that gets reset.
They were incapable of grasping the incredibly basic concept of I've already tried a different router (I keep several spares) which -duplicating the results (x3...)- crystal clearly proves that there is
nothing wrong with the fucking router.
After pissing an entire hour down the drain, I finally get kicked up to an "engineer" who after keeping me on hold for yet another half an hour ... admitted that:
There was an existing work order for my line...
They couldn't "see" me either. Even with the low level protocol tests that are supposed to identify my NID.
Well...Welcome to the land of Duh!!!
They offered to get someone out there sometime between 8am and 5pm the next day (Saturday). Great... Way to narrow it down. Now I get to sit here with my thumb up my ass all freaking day waiting for who knows what.
Thankfully the guys that showed up (at damn near 5...) were actually good at what they did. They were also quite helpful. And fought tooth and nail with the idiots at the main office who wanted to put it off until Monday...Because some
paperwork hadn't quite cleared yet. Paperwork?!? Oh
hell no...
The pair I'm on was not connected to anything at the CO. Hm... and that didn't throw up a flag why??
They had to give me a new IP Address, because apparently they'd misplaced mine (And nobody there is apparently capable of understanding WTF STATIC Means...).
The first new IP Address they gave me wasn't even in the same range, as the hardware I was connected to... (e.g. it worked, not.)
An hour and a half later, the tech finally managed to wrangle an IP that would actually work out of someone at the main office. But this was only after he at one point, point blank told the brain dead drone on the other end of the line that he was in fear of his life if he tried to leave the location with the connection still down. Now mind you I'd made no threats of any kind. He was simply doing whatever he had to to get a proper reaction out of the dead space on the other end of the line. And is seems that it does indeed truly require a confirm-able life & death emergency to get one of these dip-shits up off there lazy retarded asses to go find a god damn supervisor.
So... If anyone is ever wondering why I have such a "harsh" attitude towards large corporations... (see above)
The two guys that came to the house Saturday, deserve a raise. The rest of the company should be immediately sterilized in defense of the gene pool.
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