true, the only thing preventing the development process is the developer, but users can and do hinder the process by not providing feedback (ask any developer)
Well, this is a reverse issue in my opinion.
There's a difference between too much feedback overload and too little.
Too much and it's on the developer to filter it out.
Too little and it's on the developer to make it easier to generate feedbacks.
Just two different animals in my opinion.
-Paul Keith
not necessarily different animals, but certainly different sides of the same coin
Like I said, 99% of users will probably never contact the developers of an app no matter how easy they make it to contact them (there's another thread on this somewhere on the forum)
As an example, I provide support to my workgroup with automation (basically some screenscraping scripts and a bunch Excel macro's/templates). The inspiration/motivation for these all came out of my head (ie nil input form the group), and a significant portion of the development was done in my own time.
5 years on and I can probably still count the amount of feedback comments I've received on 1 hand (that excludes comments like 'this is good...'). I know that there have been issue's, but I've only ever found out about them by accident.
Now i work with these people everyday. They can email me. They can pick up the phone and call me. Some of them can even walk over and tap me on the shoulder.
But they don't, they complain amongst themselves and continue to put up with a bug that I could (and would) fix.
The really irritating things is that they routinely call me and ask questions that they would have known the answer to if only they'd read the copious destructions I supply with each tool
I won't go so far as to say this happens everywhere, but I suspect that it's indicative of a common behaviour
Finally, this is another different issue which deals with the conversational structure limits of forums as per my post here.
(Ok, I admit that thread doesn't have anything to do with this topic but I just want to get more people to reply to that.)
-Paul Keith
hehe, and i quote 'Too little and it's on the developer to make it easier to generate feedbacks.'