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Messages - littlecarol [ switch to compact view ]

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General Software Discussion / Re: Where has Clipmate Support Gone?
« on: October 13, 2018, 12:08 AM »
I've been using Clipmate for a very long time.  It's been pretty much trouble free, but a little over a week ago it quit working right.  I restored the latest backup but it didn't help.  I've now written email support three times.  But, I get no response at all.  His website's there and apparently people can still buy it.  Does he sell it and just not support it?

Since 1994/95, I have never had trouble getting email responses from Thornsoft. One thing to keep in mind about them is this, from their website:
NOTE:  Due to the large volume of spam sent to us, please use these links which will guarantee delivery. Anything with “ClipMate” in the subject, will make it through our spam filter. Otherwise, your mail may be deleted along with 10,000 pieces of junk that we have to discard, every week.

So always be sure you are putting "ClipMate" in your subject line. I hope this is helpful.

They publicize their phone number too, which hasn't changed in a long time as far as I know.

The company's customer service has been excellent to me so far. Good luck to you.

Little Carol

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