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Living Room / Re: Centurylink is on CracK

« on: August 31, 2011, 02:28 PM »

Well said complement to exactly what I was pointing out in my first post here.  The "brain-dead" are not necessarily as brain-dead as they seem, it is just "I have to follow this script or I loose my job.  I don't care who you are, you are not worth my job as horrible as it is, because I still need to put food on my table."

-steeladept (August 29, 2011, 07:49 PM)

Fair point, however... When internal support policy clearly states that anyone with a static address account should be immediately kicked up to second level tech support ... and. you. don't... Brain~Death.

When

Well said complement to exactly what I was pointing out in my first post here.  The "brain-dead" are not necessarily as brain-dead as they seem, it is just "I have to follow this script or I loose my job.  I don't care who you are, you are not worth my job as horrible as it is, because I still need to put food on my table."

-steeladept (August 29, 2011, 07:49 PM)

Fair point, however... When internal support policy clearly states that anyone with a static address account should be immediately kicked up to second level tech support ... and. you. don't... Brain~Death.

When the customer clearly states they they are using a piece of equipment that isn't on your Flow-Chart (see above...), and this doesn't give you pause to go find a supervisor before blindly forging forth in the hopes that something magical will happen... Brain~Death.

When you are arguing with one of your own network engineers. Who is actually at the location in question. Over paper-work... Brain~Death.



I frequently have to take support calls for our company, and it has never taken more than about a minute to assess the skill level of the person on the other end of the phone. It's really not that complicated, and simply involves paying attention to how a person describes their issue. Did they call the box with all the wires sticking out of it, a router, or a thingy? Etc., etc., etc.

The only skill that really requires is giving a shit ... Which is apparently quite rare in the support biz these days.

-Stoic Joker (August 30, 2011, 07:02 AM)

Hi Stoic Joker,

This is Joey with CenturyLink.  I'm sorrry to read about the trouble you've had with your service.  We would certainly be happy to look into this issue for you.  Can you email us at [email protected] with your name, account information and reference your post here on donationcoder.com?  Thanks.

Joey H
Manager, @CenturyLinkHelp Team
[email protected]

-Stoic Joker (August 30, 2011, 07:02 AM)