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Messages - tomos away [ switch to compact view ]

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1
General Software Discussion / Re: Directory Opus 10
« on: February 09, 2013, 03:52 AM »
tomos, I'm sorry there's been a misunderstanding.

sorry to you too clean! I probably read your post too quickly
Tom (tomos)

(ps the 'away' tag is from forgetting my password when not on my own pc - & then only having saved the 'away' account in lastpass. Have to fix that...)

2
I am growing to loathe HP more and more as time goes by:

I'm trying to register the printer via their site as I presume it will be necessary for support - I'm offered two printers with exactly the same name except one is called the "neues modell". Pictures of both printers are exactly the same - how in the loving name of all that is good and holy am I supposed to know which to choose - psychic powers maybe.....

3
Followed instruction but no joy I'm afraid - the printer is simply not recognised by the computer or software - I need that level one uninstaller/scrubber:

Level 1: Removes the Windows device discovery (Plug and Play) entries from the Windows registry. After running level 1, connect the USB cable to the all-in-one and let Windows try to discover the device again.

I can contact HP and ask for it for this version.

They do have another suggestion here (Windows 7, Solution #10 - after reinstalling)
[edit] but I dont see it making a difference [/edit]

Solution ten: Perform a power reset

A power reset drains the power from the product and returns to the same settings after restarting. A power reset is a common troubleshooting step, and you can perform one for conditions like print jobs getting stuck in the queue.
  • Press the Power button ( ) to turn on the product.
  • With the product turned on , disconnect the power cord from the rear of the product.
  • Unplug the power cord from the wall outlet.
  • Wait at least 15 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the rear of the product.
  • If the product does not turn on by itself, press the Power button ( ) to turn it on.


minor edit marked

4
Stoic Joker:
your link says the 4 steps involve:

Level 1: Removes the Windows device discovery (Plug and Play) entries from the Windows registry. After running level 1, connect the USB cable to the all-in-one and let Windows try to discover the device again.
Level 2: (Performs Level 1) Removes the software drivers. After running level 2, run the all-in-one installer and use the ""Add a new device"" option to attempt to reinstall the all-in-one again.
Level 3: (Performs Levels 1 and 2) Removes the HP Photo and Imaging software. You must completely reinstall the all-in-one software after running level 3.
Level 4: (Performs Levels 1, 2 and 3) Removes HP Software Update. You must completely reinstall the all-in-one software after running level 4.

#2 is done (how well I dont know)
#3 wasnt installed
#4 wasnt installed

so (I believe) only #1 is a problem - could I work around that some way do you think?

5
I did a quick check, HP calls it a Scrubber (most of the time).

If you go to the HP Drivers & Software page for the OfficeJet 8500 it will be listed under utilities as a "Removal Tool".

Hopefully these links will work from where you're at:

HP Officejet Pro Software and Driver Removal Utility
http://h10025.www1.h...3752462&sw_lang=

HP Officejet Basic Driver Removal Utility - IT Professional Use Only (Corporate Scrubber)
http://h10025.www1.h...3752462&sw_lang=

thanks SJ
this version of the printer is the OfficeJet Pro 8500 A910a
unfortunately I cant find any driver removal tools for it - the software version (basic) was 22.0.334.0

I'm tempted to go ahead and install anyway

6
doing mouser's trick - an away from home login (forgot my password :-[)

[...]
On the installation disk there is a folder called CCC - find it (sorry can't remember where it is). Inside are 4 files UninstallL1..4* - execute them in sequence (they remove all remaining traces of the HP software - since HP's uninstallers don't work).
[...]
*If you used the original CD supplied with the printer that is fine. If you have since upgraded make sure you use the uninstallL1...L4 from the actual version for drivers you have installed. If you use the wrong ones they don't work (brilliant bit of design).

The original CD was used for the install but I cannot find folder CCC nor any *uninstall* files on it :(
cant find any info about these files in the HP (german) site, will try one of their english sites

I could simply reinstall the same version (22.0.334.0 - new version is 22.50.231) but would hope that the new version is better.
The HP site says to simply uninstall and install more recent driver on top (I know, dont trust...)

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