Show Posts
1
Announce Your Software/Service/Product / Free helpdesk, customer service software
« on: June 05, 2015, 06:47 AM »
Hi all DonationCoders,
I'd like to introduce a real useful customer service software. It's a helpdesk, community (for your customers) and knowledge management system by Helprace
Some of the features:
1. Help Desk. Use our helpdesk interface or your own email to receive notifications and respond to users.
Links
helprace.com
Screenshot:
I'd like to introduce a real useful customer service software. It's a helpdesk, community (for your customers) and knowledge management system by Helprace
Some of the features:
1. Help Desk. Use our helpdesk interface or your own email to receive notifications and respond to users.
- Save time with canned responses
- Get tickets to the right people right away
- Custom rules, custom filters
- Just like regular email
- Let your users submit ideas without leaving your site
- Social media sign-in
- Directed questions, ideas, problems, praise
- Enable voting, commenting, sorting to prioritize
- Multiple forums (set them as private or public)
- Show similar articles from your knowledge base & community as users type into search
- Suggested topics in sidebar
- Mark articles useful or not
- Domain mapping, rich text, images, videos, pdf & much more.
Links
helprace.com
Screenshot: