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General Software Discussion / Spam complications
« on: January 09, 2015, 10:15 PM »
Hello:
My new email host has SpamAssassin, but while I asked questions about it (as a new customer), I could get responses only after telling them that I would be glad to let the world know about their policy of ignoring new customers. Their subsequent answers made me understand that they only knew one thing: how to advise their customers to set the SpamAssassin score to a lower number. Of teaching SpamAssassin, they knew nothing. However, they were very willing to help, 24/7 :-). Of a cron job to teach SpamAssassin, they knew not whether THEIR shared server would allow it, and they knew not the correct code to use.
I then considered my own email server, but was talked out of it. So, as I see it, I have two options: threaten my host again, forcing them to respond responsibility, or leave my host for another one. The thing is that this host came highly recommended as a great spam fighter, so I now wonder how to separate the wheat from the chaff.
Would anyone here have any other ideas, or any knowledge about where to find a host who offers teaching of SpamAssassin (or a similar spam-fighting program)?
I am new in this group, and hope that my problem fits in.
Best,
Hans L
My new email host has SpamAssassin, but while I asked questions about it (as a new customer), I could get responses only after telling them that I would be glad to let the world know about their policy of ignoring new customers. Their subsequent answers made me understand that they only knew one thing: how to advise their customers to set the SpamAssassin score to a lower number. Of teaching SpamAssassin, they knew nothing. However, they were very willing to help, 24/7 :-). Of a cron job to teach SpamAssassin, they knew not whether THEIR shared server would allow it, and they knew not the correct code to use.
I then considered my own email server, but was talked out of it. So, as I see it, I have two options: threaten my host again, forcing them to respond responsibility, or leave my host for another one. The thing is that this host came highly recommended as a great spam fighter, so I now wonder how to separate the wheat from the chaff.
Would anyone here have any other ideas, or any knowledge about where to find a host who offers teaching of SpamAssassin (or a similar spam-fighting program)?
I am new in this group, and hope that my problem fits in.
Best,
Hans L