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Last post Author Topic: Tresorit - Cloud storage service (FREE) - Mini-Review. (WARNING!)  (Read 20625 times)

IainB

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Originally posted:2013-12-07
Last updated2015-06-04

Basic Info
App/Service NameTresorit 04-logo.jpg   "Secure" (caveat), end-to-end encrypted Cloud storage service (FREE)
(From the German noun "tresor" - a lockable, armoured cabinet.)
Thumbs-Up RatingWARNING! was previously 5 x :Thmbsup:, but currently  :down: :down: :down: :down: :down:
A "secure" (but may not meet your definition of such) encrypted Cloud storage service that meets 2 essential security criteria:
  • (a) not US-based and not subject to US laws, and
  • (b) is encrypted (post-SnowdenGate) and successfully protects against US NSA legal/illegal surveillance, with the encryption keys being unknown to the Cloud service provider.
    Note: If you just want this on its own, refer: Pre-encryption makes cloud-based storage safer
App URLhttp://tresorit.com/
App Version ReviewedCurrent version: v2.0.452.324
Test System SpecsMS Win7-64 HP, Win8-64, Win8.1-64 PRO
Supported OSesPC Windows (various)
Support MethodsSupport website: https://support.tresorit.com/home
Descriptive white paper: http://tresorit.com/...esoritwhitepaper.pdf
Upgrade PolicyFree upgrades.
Trial Version Available?Not applicable - this is FREEware.
Pricing SchemeFREEware. There are PAID schemes for extra storage.

Definition of Secure: - Concise Oxford Dictionary (10th Ed.)
Quote
secure
· adj.
  • 1 fixed or fastened so as not to give way, become loose, or be lost.
  • 2 certain to remain safe and unthreatened. Ø protected against attack or other criminal activity.
  • 3 feeling free from fear or anxiety. Ø (secure of) dated feeling no doubts about attaining.
  • 4 (of a place of detention) having provisions against the escape of inmates.
· v.
  • 1 make secure; fix or fasten securely.
  • 2 protect against threats.
  • 3 succeed in obtaining. Ø seek to guarantee repayment of (a loan) by having a right to take possession of an asset in the event of non-payment.
  • 4 Surgery compress (a blood vessel) to prevent bleeding.
– PHRASES secure arms Military hold a rifle with the muzzle downward and the lock in the armpit to guard it from rain.
– DERIVATIVES securable adj. securely adv. securement n. secureness n.
– ORIGIN C16 (earlier (ME) as security): from L. securus, from se- ‘without’ + cura ‘care’.
_______________________________


WARNING!:
EDIT 2015-06-04:
This is to let other users who started using Tresorit on my recommendation know that my original review contained a grievous error/omission of fact, or at least overlooked it.
APOLOGY: I sincerely apologise to anyone who might have been discombobulated by this news. I most assuredly would never have recommended Tresorit had I known, or at least not without some major caveats.

I had not known/realised that the FREE Tresorit storage service reviewed here may not necessarily meet your definition/requirements for "secure" storage, insofar as the FREE account and storage can - and apparently will - be unilaterally deleted after 15-days notice, by Tresorit, if the account has not been accessed for at least 120 days previously. This is as per the Terms and Conditions of Use as at 2013-11-11 section XIV Inactive Free Accounts, and which is not mentioned in section [/b][/i]XIX Termination by Tresorit.
The Terms and Conditions of Use as at 2013-11-11 were/are copied into the spoiler button, below.


Intro and Overview:
From the white paper above:
Quote
TRESORIT: COMPLETELY SECURE CLOUD COLLABORATION
Tresorit provides a novel approach to secure cloud storage. The software allows you to share
files and collaborate with your friends and colleagues with guaranteed cryptographic end-to-
end security, without sacrificing the ease of use and performance of unsecure cloud storage
services. With Tresorit, you encrypt files on your computer and the only people able to see the
content are the ones you expressly give permission to. Contrary to other solutions, no storage
provider or network administrator, no unauthorized hacker, not even Tresorit can read your files.
_______________________
The usual storage allocation for a new Tresoit seems to be 5 or 6GB, but could be more if there is a special offer.
I originally got a 50GB account as part of the their special offer on product launch:
Could be a great offer via Lifehacker Dealhacker: (I'm signed up anyway.)
Quote
Get 50GB of Free, Encrypted Online Storage from Tresorit
Melanie Pinola   

Windows (Mac, Android, iOS coming soon): There are a ton of online syncing and storage services, but not all of them locally encrypt your data for higher security. Just out of limited beta, Tresorit is a new Dropbox alternative with client-side encryption. The company offers 5GB of free space, but for a limited time Lifehacker readers can grab 50GB free for life.

Tresorit's biggest selling point is the strong security. Your files and folders are encrypted before they're uploaded to the cloud. To get technical about it:

Files are encrypted with AES-256 before being uploaded to the cloud. Additional security is provided before upload by HMAC message authentication codes applied on SHA-512 hashes. Encrypted files are uploaded to the cloud using TLS-protected channels.

The company is also putting its money where its mouth is: On April 15, Tresorit is inviting the world's hackers to try to break its encryption and win $10,000. So Tresorit is pretty confident in its security claims.

The Windows software (Mac, Android, and iOS versions coming before June) is also really easy to use. You can select any folder to be synced (as a "Tresor"), share folders with other users, and also adjust permissions of shared folders by user.

On the downside, there's no web-based access for your files, people you share folders with will also need the software installed, and it takes a few seconds longer for your synced files to appear on another computer (probably because of the encryption that has to happen first). Other Dropbox alternatives with client-side encryption, SpiderOak and Wuala, have more features, but Tresorit's interface is a lot more user-friendly. And it's hard to beat 50GB of free encrypted space.

If you want to try it out, you'll need to register via the link below to get the 50 gigs free. This offer is good until May 20.

Update: Some people are reporting only getting 5GB. Tresorit has fixed the glitch, so it should work fine now, but if you were one of these people, email support@tresorit.com and they'll set you up with the 50GB. Also, you can follow @tresorit on Facebook or Twitter to be notified when Mac and mobile apps are available.

Tresorit

EDIT: It seems to work OK:
 
Tresorit 01 - 50Gb available.jpg
Who this software is designed for:
Any PC user who wants a secure encrypted Cloud storage service that meets 2 essential security criteria:
  • (a) not US-based and not subject to US laws, and
  • (b) is encrypted (post-SnowdenGate) and successfully protects against US NSA legal/illegal surveillance, with the encryption keys being unknown to the Cloud service provider.

Per the website, the features are:
  • Your safe space in the cloud:
    • Store your digital valuables, access them anywhere, and share safely.
    • Highest grade encryption protects every aspect of your content management in the cloud.

  • Turn any folder into a secure tresor:
    • Any folder can be turned into a secure tresor. There’s no need to reorganize your data. You can stick to your own workflow!
    • To drag and drop a folder, or simply right clicking and ‘tresoring it!’ takes only a few seconds.

  • Access anywhere:
    • Access encrypted content anywhere - Tresorit merges privacy and mobility.
    • Store content on your Windows PC or Mac, then take it with you on Android and iOS.

The Good:
When I first started up with the Tresorit account, I adopted a wait-and-see attitude in the light of the SnowdenGate revelations about US NSA legal and illegal surveillance.
However, in a pop-up screen when Tresorit started up on my laptop on 2013-12-07, I was obliged to agree to the changed Terms and Conditions as from 2013-11-11, if I wished to continue using the Tresorit service: (this is a good move on Tresorit's part.)

Tresorit 03-Notice of new policy and Ts&Cs from 2013-11-11.jpg

These are the Terms and Conditions as from 2013-11-11:
Spoiler
Quote
Terms and Conditions of Use
11/11/2013
Thank you for using Tresorit! These terms and conditions of use ("Terms") apply to the use of the Tresorit cloud service ("Service") and any other related content and software ("Software") by you and any third party or entity you are using/purchasing the Service on behalf of (together referred to as "You" or "Your"), so please carefully read them before using the Service or the Software. The Terms and the Service chosen by You are the basis of the agreement between You and Tresorit ("Agreement"). The Service is provided by Tresorit AG, Switzerland. By using the Service or by downloading, installing, registering, copying or otherwise using the Software, You are consenting to be bound by these Terms.
If You do not agree to all of these Terms, any use of the Service is unauthorized and You may not download, install, register, copy or otherwise use the Software, or if You have previously downloaded the Software, You must stop accessing the Service and You must uninstall, remove or destroy the Software and any copies immediately.
If You complete the electronic registration process, by clicking the "Register", or "Sign up" buttons, by using the Service or otherwise indicating acceptance of these Terms, You represent that:
- You have full legal capacity to contractually obligate yourself to these Terms and You are not barred under any applicable laws from to do so.
- You understand English and have read, understood and accepted these Terms stated herein.
- You may only use the Service in compliance with these Terms.

I Access to the Service
1. In order to use our Service, You may need to complete a registration process. When You register to the Service, You must:
1.1. Provide information ("Registration Data") which is true, current, complete and accurate.
1.2. Maintain and promptly update Registration Data to keep it true, current, complete and accurate.
2. Your registration application is evaluated by Tresorit, and if we discover that Your Registration Data is not true, not current, incomplete or inaccurate, Tresorit, at its sole discretion and without prior notice, is entitled to immediately terminate Your rights to continue to use the Service and to terminate the license to use the related Software.
3. In relation to the scope, use, protection, sharing, handling, management and procession of any data that You give to Tresorit, including the Registration Data, or Tresorit obtains from Your use of the Service, the Privacy Policy of Tresorit https://tresorit.com/privacy-policy shall form an integral part of these Terms.
4. The Service is not intended for use by You if You are under 18 years of age. By agreeing to these Terms, You are representing to us that You are over 18.

II Ownership and security of Your Content
5. You retain full ownership to Your files, folders, directories, including their metadata (file name, , thumbnails, etc.) and any information You submit to Tresorit (together "Your Content"). We don’t claim any ownership to any of Your Content. These Terms do not grant us any rights to Your Content or intellectual property except for the following limited rights that are needed to run the Service: we may redundantly store or backup Your respective data as set forth below, and we might use trusted third parties, like Microsoft, to provide the Service. You give us the permission for all and any actions that we need to undertake to provide the Service. In particular, but not limited to, You agree that Tresorit may transfer Your data between its servers, to Your devices or to other people’s devices with whom You share content.
6. Tresorit states that Your Content, encryption key and password (together "Your Encrypted Content") uploaded by You or otherwise submitted to the Service, are stored in an encrypted or non-invertible form. Your Encrypted Content cannot be decrypted or inverted by Tresorit or any third party. Your Encrypted Content can only be decrypted or inverted by You and persons You explicitly share Your Encrypted Content with. However, You agree that Tresorit may collect and store some limited information which is needed to run the Service, like Your contact and billing information, Your email address, messages sent to our support team, etc. in a non-encrypted form. You also agree that some third party provided parts of the Service might need different passwords then Your Tresorit account password, which may not be stored in a less secure form (referred together as "Non-Encrypted Content"). Tresorit transmits Non-Encrypted Content by using encrypted channels with reasonable care and skills. We need to have access to Non-Encrypted Content to provide and administer the Service, for example we need Your email address in a non-encrypted form to send You notifications.
7. You agree that Tresorit may transmit any data to trusted third parties only on a need-to-know basis (e.g. Your email address to the e-mail service provider) to provide the Service. Tresorit transmits Your Encrypted Content only in encrypted form. You agree that Tresorit may also transmit any data stored by You to a third party if Tresorit has a reason to believe that it is required:
7.1. To comply with any law or order issued by any legal authority.
7.2. To avoid infringement of the rights of a third party.
7.3. Protect the property of Tresorit or the personal safety of our users and the public.

III Security and Your responsibility
8. You understand that we use strong cryptography algorithms to protect Your data, and we do not have access to Your Encrypted Content. Due to encryption, Your responsibility might be higher than with regard to other similar services. You expressly take the responsibility, stated in these Terms.
9. Tresorit has no access to Your password and there is no way for Tresorit to recover Your password. You hereby take note and accept that if Your password is lost, Your Encrypted Content is irrevocably lost. Tresorit cannot be held liable if Your password is lost and Your Encrypted Content cannot be decrypted. WE STRONGLY RECOMMEND THAT YOU KEEP BACKUPS OF ANY CONTENT ON YOUR OWN SEPARATED SYSTEMS.
10. By using our Service, Your Encrypted Content will be encrypted using an encryption key which is unknown by Tresorit. You can read Your Encrypted Content only with Your password only known to You. Your Encrypted Content can only be read by other persons if You explicitly share Your Encrypted Content with other persons selected by yourself ("Shared User").
11. You are solely responsible and liable for any content You upload, download, share or copy by using our Service or our Software. You hereby agree and undertake:
11.1. To respect data or content of third parties protected by copyright, patent, trademark, trade secret or other intellectual property ("Protected Content").
11.2. Not to upload, download, share, or copy Protected Content or to use the Service otherwise with any Protected Content.
11.3. Not to upload a virus, trojan or any malicious code or software.
11.4. Not to use the Service to transmit any unlawful, harassing, libelous, defamatory, racist, indecent, abusive, violent, threatening, intimidating, harmful, vulgar, offensive or otherwise objectionable content or material of any kind or nature.
11.5. To comply with all applicable laws, rules and regulations.
11.6. Not to use the Service for any illegal purposes.
12. You agree that You are fully responsible and liable for all actions related to the Service of Your employees, consultants and auxiliaries.
13. You acknowledge that You are responsible and liable if You use the share functions of the Service and share files and any other content with Shared Users. We warn You and You confirm that You know and accept, that the shared content can be decrypted by Shared Users. So always consider what You share and with whom You share before You share confidential information with other persons. Do carefully check the email address of the person You like to share Your content. If You type not the right email address, an unknown and undesired user might get access to Your data.
14. Do not accept share requests, files or any other content from users You do not know or You do not trust. Tresorit has no responsibility for actions of persons You share data with. In particular, but not limited to, Tresorit is not liable for malware You receive from users You chose to share with.
15. Tresorit has no control with regard to the content stored and shared by its users using the Service. We are not responsible for the accuracy, completeness, appropriateness, or legality of files, user posts, or any other information You may be able to access using the Service.
16. You must keep Your password confidential, and must not authorize any third party to use the Service on Your behalf. You are responsible for all activities in relation to Your account. Tresorit is not liable for any loss or damage arising from any unauthorized use of Your account. In the event we have a reason to believe that an unauthorized person uses Your account or any other unauthorized use, Tresorit has the right, at its sole discretion and without prior notice, to suspend or disable Your account, or take any action to avoid any unauthorized use .
17. Tresorit NEVER sends emails asking for Your password.
18. You must contact us right away if You suspect misuse of Your account or any security breach in the Service.
19. Tresorit tries, with reasonable care and skill, to protect Your Content stored and synchronized on Your computer by using our Service. You accept that You are solely responsible to maintain, protect, update, secure and backup Your computer and Your locally stored and synchronized content.
20. Parts of encryption keys may be stored on Your computer (memory or persistent storage). You are responsible for Your computer. Tresorit cannot be held liable if You computer is stolen or hacked and an unauthorized hacker gets access to Your Encrypted Data by accessing locally stored copy, or by un-protected passwords or encryption keys on Your computer.

IV Payments and pricing
21. Tresorit offers You upgrades. In order to upgrade, Your account must be bound with one or multiple plan(s) ("User Plan(s)").
21.1. You can create User Plan(s) by creating subscription(s), and adding User Plans to it.
21.2. The subscription is the billing unit ("Subscription(s)"), which means if You have multiple Subscriptions, You will receive multiple invoices. Each Subscription has its own billing period, and can be monthly or yearly paid.
21.3. A Subscription is Your order, and can contain multiple User Plans in one Subscription. You can bind a User Plan to yourself, or to another user, for example to Your colleague, but only to one user. If You bind a User Plan to someone else, You are responsible for the usage of this User Plan by this person. If You accept a User Plan as beneficiary from another user, take note and accept that you are dependent from this person and take the risk that Tresorit may suspend the Service for reasons caused by this person.
21.4. Each User Plan has characteristics ("Feature Quota(s)") included in the User Plan. A Feature Quota can be for example the storage quota, the maximum network bandwidth speed You can use our Service, etc.
21.5. If You are bound to multiple User Plans, we aggregate each User Plan if possible the following way ("Aggregated Feature Quota"): the storage quota included in each User Plan are summed up, and we provide You the Feature Quota, which we think, in our sole discretion, is the most beneficiary for You among the Feature Quotas included in any User Plan bound to You.
22. After You have successfully created a Subscription, and You have bound yourself or another user to User Plan(s), we use reasonable commercial efforts to credit Your new Feature Quota as soon as possible, but in six hours after Your purchase. You agree that Your displayed available storage or other quota may not be current or accurate at any time, but Tresorit uses reasonable efforts to improve the accuracy and actuality.
23. Tresorit may provide You the Service for free of charge, providing a basic Feature Quota. You may also gain additional free service through Tresorit’s referral program or other promotion, as described in the promotions. We reserve the right to, in our sole discretion, discontinue or modify any promotions, credits or other free offers anytime.
24. Payment of the Subscription fee will be by preauthorized credit card charge, and we will automatically charge Your credit card or other agreed payment options monthly or yearly, for each month, partial month or year, depending upon which billing period You have selected for the Subscription. You agree that Your Subscription is automatically renewed for the same period at the end of the billing period ("Renewal date") unless You state otherwise one (1) day before the Renewal date.
25. We will automatically bill Your credit card or other agreed payment options each month or each year on the calendar day when You created Your Subscription. If Your Subscription has started on a calendar day not contained in a given month or year, Tresorit will bill Your credit card on the last day of such month or year.
26. If any fee of a Subscription is not paid in a timely manner, or Tresorit was not able to charge Your credit card with the payable fees, Tresorit has the right to suspend Your entire Subscription and revoke each Feature Quota included any User Plan from You or any user You have bound to. This means, we will decrease Your Aggregated Feature Quota to the aggregation of Your remaining User Plans.
27. You agree and authorize Tresorit to periodically authorize Your credit card in anticipation of account or related charges.
28. You must be authorized to use the credit card of which number You have entered.
29. You agree that if You do not provide Tresorit with a current valid credit card number with sufficient credit upon request during the effective period of this Agreement, You will be in violation of these Terms.
30. Your Subscription may include a time commitment (Committed Period; e.g. one year commitment with monthly payment). If you cancel, terminate or rescind a Subscription or terminate the Agreement during the Committed Period, we are entitled to charge you for the remaining Committed Period according to Your Subscription.
31. All payments by You to Tresorit are final, nonrefundable and there are no refunds or credits for partially used billing periods or partially used Committed Periods, except as stated herein (paragraph 46,73 and 74).
32. Unless specifically provided otherwise herein, payment of all fees are due and payable to Tresorit without demand, invoicing or notice before the commencement of the period to which those fees apply.
33. You agree to be responsible for and to pay any applicable sales, personal property, use, VAT, excise, withholding, or any other taxes that may be imposed, based on this license, use or possession of the Service, or any other product or service provided under these Terms, excluding taxes based on net income payable by Tresorit. If You are exempt from paying any sales, use or other taxes, You must provide Tresorit with appropriate evidence of tax exemption for all relevant jurisdictions.

V Proprietary Rights
34. All contents of the site (www.tresorit.com and any subdomains of tresorit.com), Software and Service and the associated computer programs including but not limited to design, logo, trademarks, domain names, text, software, technical drawings, configurations, graphics, patents, other files, and their selection and arrangement, any other intellectual and industrial property or proprietary rights ("Service Content") are protected by copyright and other intellectual property laws, and owned by Tresorit and/or its suppliers, affiliates, or licensors.
35. Unless we have specifically permitted herein, no portion of the Service Content may be reproduced, modified, distributed, published in any form, or by any means, without prior written permission from Tresorit, and You are not permitted to create any derivative works of Service Content. Tresorit does not give You any license to our intellectual property. Any rights not expressly granted herein are reserved, and no title to or ownership of any proprietary rights related to the Service is transferred to You pursuant to these Terms.
36. We may use any feedback, ideas, comments, enhancement requests, recommendations or suggestions ("Suggestions") You send us or post in our forums without any obligation to You, and You hereby grant to Tresorit a world-wide, royalty free, irrevocable, perpetual license to use and otherwise incorporate any Suggestions.

VI Software and user license
37. Tresorit grants You a non-exclusive, royalty-free, revocable and, except as expressly provided for in these Terms, non-transferable right and license to use the Software related to the Service ("Licensed Software"), solely in accordance with these Terms. Licensed Software is licensed, not sold.
38. On the basis of these Terms, You may download, install, and benefit from using the functionality of the Licensed Software solely in accordance with these Terms and the technical documentation (Documentation).
39. Your license to use the Licensed Software is automatically revoked if You violate these Terms in a manner that implicates our Service Content.
40. The Licensed Software requires You to register prior to its first use. Following the registration, the Licensed Software may be used by You with Your own Registration Data given at the registration on five computer systems it is installed upon, including desktop and mobile systems.
41. You may not:
41.1. Modify or create derivative works based on the Licensed Software or on the Service.
41.2. Remove or modify any Service Content, disclaimer or warning notice included or embedded in any part of the Service or in any part of the Licensed Software or any copy thereof.
41.3. Analyze, decompile, disassemble, reverse engineer, or otherwise attempt to derive all or any part, particularly the source code of the Licensed Software, except for the scope in which such limitation is explicitly prohibited by law. For any release from these limitations the prior written express consent of Tresorit is required.
41.4. Distribute, rent, lease, sell, sublicense or otherwise transfer all or part of the Licensed Software or the Service to any person.
41.5. Permit the Licensed Software to be accessed through "shareware" distribution process.
42. On the basis of these Terms, the You may allow, permanently or temporarily, another person to use the installed Licensed Software downloaded on and installed to any of Your computer systems ("Third Party User"), on condition that:
42.1. The use of the Service by the Third Party User may not violate any provision of these Terms, and that You remain responsible for the use of the Service by the Third Party User in accordance with these Terms.
42.2. The Third Party User agreed to these Terms, in particular, registered and uses the Service with his/her own Registration Data.
42.3. That You shall not be entitled to charge the Third Party User money or fees for the use of the Service or Licensed Software on whatsoever legal title.
42.4. The use of the Service by the Third Party User will not entitle You to any compensation from Tresorit.
43. The Licensed Software may contain third party, open-source, well-analyzed software components ("Third Party Component"), and each of them are chosen with reasonable care. Tresorit acknowledges the efforts of the open-source developers, and what they have done for the community so far. You find the list of their names and their copyright notice here: https://tresorit.com/third-party-code. Note that those copyright notices do NOT endanger Your ownership or the security of Your data.
44. You can uninstall the Licensed Software any time, using Your mobile or desktop operating system’s standard uninstall method. If You need further assistance for uninstalling the Licensed Software, please visit our support site at https://support.tresorit.com, or write us at support@tresorit.com.

VII Updates and changes to the Service
45. As part of the development of the Service, Tresorit has the right, in its sole discretion, anytime (i) to add new features, (ii) add new third party software components or (iii) to modify or discontinue features without prior notice to You.
46. If You have paid to use the Service and we materially downgrade its functionality, we will provide You with an adequate and proportional refund of any pre-payment, as we determine appropriate.
47. You are responsible to keep the Licensed Software up to date. You expressly agree that some parts of or the whole Licensed Software might be updated automatically, with or without prior notice to You. In other cases, You may need to download and install the latest version of the Licensed Software. You agree that if You do not keep the Licensed Software up to date, the Service or certain features may cease to be available or may not properly perform. Any updates provided by Tresorit to You shall be deemed to be subject to these Terms unless Tresorit indicates otherwise.

VIII Compliance with Laws
48. The transactions contemplated hereby may be subject to the customs and export/import control laws and regulations of Your country of residence and the countries where our data storage and recovery facilities are located. You agree to comply with all customs and export laws and all other applicable laws, statues, ordinances and regulations relating to use of the Service. You acknowledge that violations of these Terms could subject You to criminal or civil penalties.
49. There may be restrictions and limitations on the import, possession, use, transfer, export and/or re-export to another country of encryption software under the laws of the country in which You intend to use the Service. It is Your sole obligation and responsibility to check such limitations before using the Service and to comply with such restrictions and limitations.
50. Tresorit respects anyone’s privacy, but we also respect embargo legislations. You cannot download and use the Licensed Software if:
50.1. You are located in, national or resident of Cuba, Iran, North Korea, Sudan, Syria or any other country to which Switzerland, the European Union or the United States has embargoed goods.
50.2. You are a person or entity which is prohibited from receiving export from Switzerland, the European Union or the United States.
51. By subscribing to the Service or using any of the Licensed Software, You represent and warrant that You are not - and are not controlled by - any such person or entity and are not controlled by a national or resident of any such country.

IX Disclaimer
9.1 Provided as-is
52. If You are paying for the Service, we promise that we will try to operate the Service with reasonable care and skill and will use reasonable commercial efforts to promptly remedy any faults of which we are aware. However, we provide the Service "as is" and "as available", , without express or implied warranty or condition of any kind and You shall use it at Your own risk. To the maximum extent permitted by applicable law, we also disclaim any warranties of merchantability, fitness for a particular purpose or non-infringement or any warranty that the Service are of any particular quality or purpose and correspondence to the Documentation.
9.2 Disclaimer of liability
53. Tresorit’s liability for simple negligence and for auxiliary persons is excluded. To the maximum extent permitted by the applicable law, Tresorit shall in no event be liable for any lost profits, revenues, or business opportunities, loss of use, loss of data, loss of confidential or other information, business interruption and any other direct, indirect, special, incidental, criminal, subsequent or consequential damages whatsoever, whether based on contract, tort, negligence, product liability or otherwise, arising out of or in any way related to the use of or inability to use the Service or the support and maintenance services (if any) by You, regardless whether Tresorit has been advised or should have had knowledge of the possibility of such damages.
9.3 Force major
54. Tresorit will not be liable to You or to any other person for failure to perform or any delay in the performance of the Service due to fire, flood, war, riot, strike, explosion, lock out, injunction, natural disaster, interruption of transportation, acts of war, terrorism, labor disputes, acts of civil or military authority, power blackouts, computer viruses, or any other event beyond Tresorit’s reasonable control.
9.4 Remedy
55. You agree that the sole and exclusive remedy for unsatisfactory Service shall be termination of the Service and a refund of any amount actually paid by You for the current Service term. Aggregate liability, including any negligence on Your part, for all claims relating to the Service is limited to the amounts paid by You to Tresorit for the past six months of the Service in question.
9.5 High Risk Activities
56. The Service is not intended for use in hazardous environment requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft navigation, air traffic control or aircraft communication systems, direct life support machines or weapon systems in which the failure of the Service could lead directly to death, personal injury or severe physical or environmental damage ("High Risk Activities"). Accordingly, Tresorit and its suppliers specifically disclaim any express or implied warranty of fitness for High Risk Activities.

X Indemnification
57. You shall indemnify, defend, and hold harmless Tresorit and its employees, affiliates, contractors, and agents from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, without limitation, reasonable attorneys’ fees) arising from or related to:
57.1. Any breach of these Terms by You.
57.2. Any infringement of the Protected Content by You.
57.3. Any fraud or manipulation by You.
57.4. Any claims for infringement of any third party rights arising from or related to Your data.
57.5. Any claims of credit card fraud based on any information released by You.
Tresorit will reasonably notify You of any such claim or demand that it is subject to Your indemnification obligation.

XI Infringement of Protected Content
58. Tresorit respects the intellectual property rights of third parties, and Tresorit does not tolerate any infringement of such rights by its users. We will respond to notices of alleged copyright infringement if they comply with the applicable law and are properly provided to us. We will take whatever action we deem to be appropriate, in our sole discretion, such as deleting or disabling content alleged to be infringing and to suspend or terminate Services and accounts.
Notices should be sent to:
Copyright Infringement Agent
Tresorit AG, Büelstrasse 7, CH-9052 Niederteufen, Switzerland
copyright@tresorit.com
59. All infringement notifications must be submitted in writing to the Tresorit Copyright Infringement Agent, and the following information must be included:
59.1. Identification of the Protected Content claimed to be infringed.
59.2. Identification of the material or link allegedly hosting the infringing content, including the URL and the client side decryption key for that.
59.3. The copyright owner’s contact information (including mailing address, telephone number, and email address).
59.4. A statement declaring that
59.4.1. "I hereby state that I have a good faith belief that the use of the Protected Content is not authorized by the copyright owner, its agent, or the law,"
59.4.2. "I hereby state that the information in this notice is accurate"
59.4.3. "I hereby state, that I am the owner or am authorized to act on behalf of the owner of the copyright that is allegedly infringed;"
59.5. The full name and electronic or physical signature of the copyright owner or the copyright owner’s agent.

XII Acceptable use
60. You agree not to misuse the Service. You promise that You will not, will not attempt to or will not encourage or assist any third party to or attempt to:
60.1. Access or use the Service in a way intended to improperly avoid incurring fees or exceeding any Feature Quotas. You are not eligible to use or create multiple user accounts for the purpose of gaining additional cloud storage.
60.2. Use the Service to access, change, damage, delete or edit data without authorization.
60.3. Use any unauthorized means to modify, reroute, or gain access to the Service.
60.4. Misrepresent Your identity, including without limitation by representing that You are a Tresorit employee or representative or another user of the Service.
60.5. Try to access the Service with unauthorized software.
60.6. Damage, disable, overburden or impair the Service or any network connected to the Service.
60.7. Use the Service, directly or indirectly, to offer any service that competes with the Service.
60.8. Participate in any group that encourages violation of these Terms.
60.9. Probe, scan, or test the vulnerability of any system or network. Tresorit may, in its sole discretion, make exceptions to this duty and allow hacking activities against and limited to its non-production infrastructure ("Hacker Arena").
60.10. Participate in any activity which interferes or may interfere with the efficiency of the Service.
60.11. Use the Service in a way that infringes Protected Content.
60.12. Use the Service to facilitate any mass mails, spam, chain letters, snowball systems, or similar communications, regardless of whether they are commercial in nature.
60.13. Use the Service to collect, store or transmit personal data of any person without such person’s consent.
60.14. Store or transmit any software or data containing any virus, malware, trojan, spyware or other software or program code that is malicious in nature.
60.15. Send us untruthful abuse reports.
60.16. Abuse Tresorit referrals to get more credit for referrals than deserved.
60.17. Violate the law in any way, or to violate the privacy of others, or to defame others.

XIII Overuse
61. If Your usage is above what is enabled by Your current Aggregated Feature Quota, Tresorit will notify You about Your overuse. If, in 15 days upon the delivery of such notice, You do not upgrade and increase Your Feature Quota to fit in with Your actual usage, or if You do not decrease Your usage, for example, by deleting files, Tresorit may, at its sole discretion and without further notice, block Your access to the Service, curtail and restrict our Service (e.g. restrict the maximum number of tresors or the maximum number of member per tresor) terminate Your account, or delete some or all of Your files, account information, settings or any other data from its systems, so as to reduce Your storage space available according to Your current Aggregated Feature Quota.

XIV Inactive Free Accounts - NB: this could adversely affect users of FREE Tresorits.
62. If You have chosen a plan with no charge ("Free Account") and if Your Free Account was inactive for at least one-hundred and twenty (120) days and no valid User Plan is bound to Your Free Account, Tresorit will send You a notice. Fifteen (15) days after such notice, Tresorit may suspend Your Free Account or delete all of Your Content related to Your Free Account, and/or we may terminate the Agreement between You and Tresorit.

XV Renewal
63. You can use our Services during the agreed time (Subscription period).
64. You agree that Your Subscription is automatically renewed for the same period at the end of the Subscription or Committed Period ("Renewal date") unless You state otherwise one (1) day before the Renewal date.

XVI Suspension
65. Tresorit may monitor the use of our Service.
66. Tresorit may immediately upon notice to You (i) suspend Your or any other user’s right to access or use any portion or all of the Service and/or (ii) suspend Your account(s) and/or (iii) curtail and restrict our Service (e.g. restrict the maximum number of tresors or the maximum number of member per tresor) if:
66.1. We have a reason to believe that You are, or Your account has been used in breach of these Terms or any applicable laws. In such case we may suspend Your account without any prior notice.
66.2. We are unable to verify or authenticate Your provided information to us.
66.3. You are more than 30 days late on any payment (in particular on Your Subscription fees).
66.4. You become the subject of any bankruptcy, dissolution or similar proceeding.
67. Our right to suspend Your or any other user’s right to access or use any portion or all of the Service is in addition to our right to terminate the Agreement.

XVII Effects of Suspension
68. If we suspend Your right to access or use any portion or all of our Service,
68.1. You remain responsible and liable for al fees and charges which have incurred up to the date of suspension;
68.2. You remain responsible and liable for any applicable fees and charges for any Service to which You continue to have access;
68.3. We will not erase and delete any of Your Content as a result of Your suspension, except as specified elsewhere in these Terms.

XVIII Termination by the Customer
69. You may stop using the Service at any time. If You just stop using the Service, this does not terminate the Agreement and Your obligations.
70. Termination for convenience: You may terminate this Agreement in Your sole discretion and for any reason by (i) closing Your account(s) for all Services with an account closing mechanism or (ii) by contacting support at support@tresorit.com.
71. There is no refund for any pre-paid service. If You terminate the Subscription, Your Subscription will not be renewed. If Your Subscription included a time commitment (Committed Period) and You terminate the Subscription before the Commitment Period expires, we are entitled to charge You the remaining fees until the end of the commitment.
72. We may ask You for indication of reasons to terminate, but even if we would be quite happy to get feedback, You are not obligated to share such reasons.
73. Termination for cause: You may terminate this Agreement for cause upon 30 day advance notice to Tresorit if there is any material default or breach of the Terms by Tresorit, unless we have cured the material default or breach within the 30 day notice period. In case of termination for cause, we will provide You with a pro-rata refund of any pre-payment.

XIX Termination by Tresorit - Does NOT mention XIV Inactive Free Accounts - NB: this could adversely affect users of FREE Tresorits.
74. Termination for convenience: Tresorit may decide, in its sole discretion and at any time, to discontinue the Service and/or to terminate the Agreement by providing 30 days advance notice. In this case, we will provide You with a pro-rata refund of any pre-payment.
75. Termination for cause: Tresorit may terminate Your account for cause immediately upon notice to You if:
75.1. We have a reason to believe that You are, or Your account has been used in breach of these Terms or any applicable laws. In such case we may terminate the Agreement without any prior notice.
75.2. We are unable to verify or authenticate Your provided information to us.
75.3. You may subject us, our affiliates, or any third party to liability.
75.4. You are more than 60 days late on any payment (in particular on Your Subscription fees).
75.5. In order to comply with the applicable mandatory laws or, to comply with the final court order of a competent judicial body.
75.6. You become the subject of any bankruptcy, dissolution or similar proceeding.

XX Effects of Termination
76. General Effects of termination: upon any termination of this Agreement:
76.1. All Your rights under this Agreement immediately terminate.
76.2. You remain responsible and liable for all fees and charges You have incurred up to the date of termination;
76.3. You agree (i) that You stop any use of the Service or the Licensed Software, (ii) that You erase and delete any Licensed Software You have downloaded on Your Systems or on Your devices and (iii) that You undertake not to access Tresorit’s systems or the Service by whatever way and means; in particular, but not limited to, You undertake not to access the Service via the user account of a third party.
76.4. Sections 3, 9 and 10 of these Terms and in particular all disclaimers, limitations of warranties and damages, and confidential commitments set forth in these Terms or otherwise existing at law survive any termination, expiration or rescission of these Terms.
77. After the termination of the Agreement, Tresorit is entitled to keep or to erase and delete any data and/or Your Content (including, but not limited to, Your Encrypted Content) according to our Privacy Policy.
78. All disclaimers, limitations of warranties and damages, and confidential commitments set forth in these Terms or otherwise existing at law survive any termination, expiration or rescission of these Terms.

XXI Miscellaneous
21.1 Changes in Terms
79. We may revise these Terms from time to time due to changes in our Service and the laws that apply to us and You. If we make any revision, we will notify You to take notice of the "Last Updated" version of these Terms posted on our website and if a revision, in our sole discretion, is material we may provide You additional notice. Any changes will be effective upon posting the revised version of these Terms on the Service. If You do not agree to the new terms, please stop using the Service.
21.2 Governing law and Jurisdiction
80. The Agreement shall be governed by and construed and interpreted in accordance with the substantive laws of Switzerland, excluding the Swiss conflict of law rules. The parties specifically exclude applicability of (i) the United Nations Convention on the Sale of Goods and (ii) any Incoterms.
81. All claims arising out of or relating to these Terms or the Service or the Software must be litigated exclusively at the courts of Zurich, Switzerland, and You and we irrevocably consent to the exclusive jurisdiction of the courts of Zurich, Switzerland.
82. These Terms and all associated Documentation to which they refer to have been written in the English language and the parties agree that the governing language is English. All communications and any dispute associated with these Terms shall be in the English language.
21.3 Severability
83. If any provision of these Terms is held invalid, illegal or unenforceable, such provision shall be enforced to the fullest extent permitted by applicable law and the validity, legality and enforceability of the remaining provisions shall not be affected thereby.
21.4 Identifying You as user
84. Tresorit shall have the right to publish and identify You as a user of the Service. You agree that Tresorit may use any logo and/or name associated with You on our website and other marketing materials in order to identify You as a Tresorit user.
85. We respect Your privacy, and You can ask us to stop identifying You anytime. If we receive Your written notice sent to support@tresorit.com on the day You registered, we don’t have the right to identify You. Afterwards, within 30 day after recipient of such notice sent to support@tresorit.com, we shall stop identifying You on any new marketing materials or on our website.
21.5 Other agreements
86. These Terms and all associated Documentation to which they refer to constitute the entire and exclusive agreement between You and Tresorit with respect to the Service, and supersede and replace any prior representations, understandings, contract or oral or written statements regarding Your use of the Service or the subject matter of these Terms.
21.6 Notices
87. You accept that we may send You notices or communications to Your email address provided during registration, or otherwise by any means, in our sole discretion, which by it is likely we can reach You. Any notice shall be deemed delivered if was sent to Your email address provided during registration. It is Your responsibility to regularly check Your email account for new emails and to make sure emails from Tresorit can pass Your spam and/or other filters. All notices sent by You to Tresorit in connection with these Terms be in writing and sent by first class mail or certified mail (receipt being deemed 72 hours after postage and return receipt requested) or personally delivered at the address of Tresorit AG, Büelstrasse 7, CH-9052 Niederteufen, Switzerland.
21.7 Expiration of claims
88. Both parties agree that except for claims related to the indemnification obligations above, all claims arising under or related to these Terms must be brought within two years after the date the cause of action arose.
21.8 Prevailing party
89. In the event either party brings an action against the other to enforce any term of these Terms, the prevailing party in such action shall be entitled to recover the court costs and reasonable attorney’s fees at trial and on any appeal.
21.9 Waiver
90. The failure of either party to enforce a provision is not a waiver of its right to do so later. The waiver by Tresorit of any breach shall not be deemed a waiver of any subsequent breach of the same or any other term of these Terms.
21.10 Remedy
91. Any remedy made available to Tresorit by any of the provisions of these Terms is not intended to be exclusive of any other remedy.
21.11 Third party services and content
92. The Service may contain features and functionalities linking You or providing You with certain functionality and access to third party websites and services. Tresorit has no influence on the contents of these linked pages, dissociates itself herewith explicitly from all such contents, and makes no warranty whatsoever with respect to such links, websites, or services.
21.12 Assignment
93. You may not assign Your rights or obligations under these Terms without Tresorit’s express written consent.
21.13 Third party beneficiary
94. Tresorit and You are not legal partners or agents; instead, our relationship is that of independent contractors. No simple partnership is intended. These Terms create no third party beneficiary rights.
From <https://tresorit.com/legal/terms-of-service>


Needs Improvement:
No notes on this as at this stage. I have not seen any drawbacks in the service/software so far, and the User Interface (which was already quite good) has been improved upon in the newer releases.

Why I think you should use this product/service:
If you are a PC user who wants a secure encrypted Cloud storage service that meets 2 essential security criteria:
  • (a) not US-based and not subject to US laws, and
  • (b) is encrypted (post-SnowdenGate) and successfully protects against US NSA legal/illegal surveillance, with the encryption keys being unknown to the Cloud service provider.
- then Tresorit could be ideal.

How it compares to similar products: (from my direct knowledge and experience, and if I understand correctly)
  • Box.net - does not meet the 2 essential security criteria above.
  • DropBox -  - does not meet the 2 essential security criteria above.
  • GoogleDrive - does not meet the 2 essential security criteria above.
  • SkyDrive - does not meet the 2 essential security criteria above.
  • Wuala - meets the 2 essential security criteria above.

Conclusions:
If you are a PC user who wants a secure encrypted Cloud storage service that distinguishes itself by meeting the above 2 essential security criteria, then using a service such as Tresorit (on a FREE or PAID basis) could be a no-brainer.
« Last Edit: June 04, 2015, 06:22:18 AM by IainB, Reason: Update 2015-06-04 re WARNING! (Risk that FREE accounts may be deleted) »

4wd

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Re: Tresorit - Secure, end-to-end encrypted Cloud storage service (FREE)
« Reply #1 on: December 09, 2013, 05:16:09 AM »
I've also used it since the initial Lifehacker 50GB giveaway, a couple of things to make note of:

  • Remember your password - if you forget it then you cannot recover anything in the cloud.
    You can only register for a new account using your original email address and a new password, you will then be prompted to delete your old account.  See here.
  • One really annoying drawback of the program, (for me anyway), is it locks files while it's syncing rather than use the Volume Shadow Service or something similar.
    An example: If I compile an AutoIt script, and then try to compile it again because I did a minor edit - that compile will fail because the previously compiled executable is locked while it's being synced.  Probably not a problem for those with multi-Mb broadband but for those of us in the real world, it really is annoying.

40hz

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Re: Tresorit - Secure, end-to-end encrypted Cloud storage service (FREE)
« Reply #2 on: December 09, 2013, 07:19:32 AM »
Sounds good. And better than nothing.

But unfortunately, even though it's (supposedly) not subject to US law, there's still no real expectation it will be not subject to "special accommodations" or "diplomatic favors" from the Swiss government. Even the countries most vocal about the US spy programs (i.e. France, China, Russia) have their own robust and abusive network espionage systems and laws in place.

And don't forget the IT provisions in all those secret trade agreements and treaties many governments seem so intent on getting signed. Preferably with as little public disclosure as possible.

That's why a technological "solution" is a pipe dream at best. The most it can provide is a temporary sanctuary. And the same goes for oversight committees or changes to the law. Our intelligence communities seem quite comfortable and willing to work outside the rule of law, to say nothing of their being utterly contemptuous of legality in general.

As long as The One Ring exists, it will never be over. Sauron knew what he was doing when he 'gave' his ring technology "as a gift" to the elves, dwarves, and men. Apparently, so too did the US government when it gifted The Internet to planet earth..

 8)
« Last Edit: December 09, 2013, 07:26:03 AM by 40hz »

cmpm

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Re: Tresorit - Secure, end-to-end encrypted Cloud storage service (FREE)
« Reply #3 on: December 09, 2013, 12:10:34 PM »
Quote
so too did the US government when it gifted The Internet to planet earth..

and GPS...developed originally for the military

IainB

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Re: Tresorit - Secure, end-to-end encrypted Cloud storage service (FREE)
« Reply #4 on: December 10, 2013, 10:37:17 PM »
Quote
so too did the US government when it gifted The Internet to planet earth..
and GPS...developed originally for the military
Oops! Encryption came out of the US military too...

IainB

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Pre-encryption makes cloud-based storage safer.
« Reply #5 on: December 13, 2013, 02:24:25 AM »
Update 2013-12-13 re "Pre-encryption" (in the table in the opening post).
Quote
(b) is encrypted (post-SnowdenGate) and successfully protects against US NSA legal/illegal surveillance, with the encryption keys being unknown to the Cloud service provider.
Note: If you just want this on its own, refer: Pre-encryption makes cloud-based storage safer

rgdot

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Re: Tresorit - Secure, end-to-end encrypted Cloud storage service (FREE)
« Reply #6 on: September 22, 2014, 09:46:33 PM »
Few months have passed, any new thoughts on Tresorit and other "safe" and encrypted cloud storage? Looking for one just to backup a few files, nothing fancy but as safe as possible these days.

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Re: Tresorit - Secure, end-to-end encrypted Cloud storage service (FREE)
« Reply #7 on: September 22, 2014, 10:48:30 PM »
Isn't Mega.co.nz supposed to be encrypted end-to-end?

There's also SpiderOak, which has been around for a long time.


IainB

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Re: Tresorit - Secure, end-to-end encrypted Cloud storage service (FREE)
« Reply #8 on: September 23, 2014, 10:27:08 PM »
Isn't Mega.co.nz supposed to be encrypted end-to-end?
There's also SpiderOak, which has been around for a long time.
Thanks for the suggestions.
I'm not sure whether they meet the suggested 2 essential security criteria, though I think MEGA probably does by now, if it didn't before.
I shall have to investigate and add them to the alternatives list anyway.
In light of @40hz's comments, it might be appropriate to review those two criteria and give them some more precise definition.

rgdot

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Long awaited

Quote
Hi,

I'm Gyorgy, one of the Tresorit founders. We've launched our service more than 2 years ago. Since then, Tresorit evolved into one of the market’s most respected, secure cloud storage services. We have significantly advanced data security, helping thousands of users stay productive.

I'm happy to say that we have finally released Tresorit for Linux. Please take the time now to take it for a spin.

Get Tresorit for Linux here >>

We're currently putting the finishing touches on the app, but aside from a few convenient features, you can store and sync your files securely. You can learn more about the Tresorit for Linux release on our support page.

We look forward to your feedback and are especially interested in knowing what additional features are priorities for you.

Many thanks for being a beta user of Tresorit for Linux.

Best regards,

Gyorgy Szilagyi
Tresorit Chief Product Officer

MilesAhead

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Re: Tresorit - Secure, end-to-end encrypted Cloud storage service (FREE)
« Reply #10 on: May 26, 2015, 12:25:17 PM »
The 50 GB giveaway still seems to be out there.  I downloaded the program and created an account.  But usage seemed rather awkward.  I uninstalled.

They didn't ask for any payment method and it said 50GB so I'm assuming it is still there if anyone wants to grab it.  :)

http://www.sparkinda...torage-tresorit.html

rgdot

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Re: Tresorit - Secure, end-to-end encrypted Cloud storage service (FREE)
« Reply #11 on: May 26, 2015, 01:00:24 PM »
Why awkward?  :tellme: It is very much in a Dropbox (Sync folder, etc.) concept as far as I can see.

MilesAhead

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Re: Tresorit - Secure, end-to-end encrypted Cloud storage service (FREE)
« Reply #12 on: May 26, 2015, 01:14:35 PM »
Why awkward?  :tellme: It is very much in a Dropbox (Sync folder, etc.) concept as far as I can see.

It puts a shortcut in Explorer favorites like OneDrive.  But when I drag a folder there it acts like I still have to drop the folder on the application window.  It pops up something about how drop to folder will be implemented in the future.  So I delete the folder I dragged from the folder it made in Explorer and drop it on the application.  Then it says I now have maxed out my tresores(at 3.)  They are all the same folder.  At that point it went into the not worth the hassle zone.

rgdot

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Re: Tresorit - Secure, end-to-end encrypted Cloud storage service (FREE)
« Reply #13 on: May 26, 2015, 02:15:45 PM »
Thanks, never tried to drag a folder for it like that.

MilesAhead

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Re: Tresorit - Secure, end-to-end encrypted Cloud storage service (FREE)
« Reply #14 on: May 26, 2015, 04:44:27 PM »
Thanks, never tried to drag a folder for it like that.

It may be fine.  I'm not Super User by any means.  In fact I have a tendency to go about using applications the wrong way around.  If I didn't already have OneDrive I may have worked it a bit longer.  :)

4wd

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Re: Tresorit - Secure, end-to-end encrypted Cloud storage service (FREE)
« Reply #15 on: May 28, 2015, 08:11:25 PM »
It's easier to open the Tresorit window, delete the default tresor that was created when it was installed, and then right-click on a folder in Explorer and choose Create tresor.

2015-05-29 11_07_33.png

You're only allowed three tresors in the free version, (used to be five IIRC), and a maximum file size of 500MB.
« Last Edit: May 28, 2015, 08:20:39 PM by 4wd »

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Re: Tresorit - Secure, end-to-end encrypted Cloud storage service (FREE)
« Reply #16 on: May 28, 2015, 10:31:38 PM »
going to the page, there doesn't seem to be a free version of tresorit anymore...

rgdot

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Re: Tresorit - Secure, end-to-end encrypted Cloud storage service (FREE)
« Reply #17 on: May 28, 2015, 11:21:39 PM »
Free? May not be listed but the exe is the same, you just get less storage and less features for free

wraith808

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Re: Tresorit - Secure, end-to-end encrypted Cloud storage service (FREE)
« Reply #18 on: May 29, 2015, 06:42:21 AM »
Free? May not be listed but the exe is the same, you just get less storage and less features for free

But you have to be able to make the account.  I have an account, and can still login as my free account.  But it's been removed from the options if you don't already have one from what I can see.

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Re: Tresorit - Secure, end-to-end encrypted Cloud storage service (FREE)
« Reply #19 on: May 29, 2015, 07:27:22 AM »
According to their website, there's still a free (Basic) version.
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rgdot

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Re: Tresorit - Secure, end-to-end encrypted Cloud storage service (FREE)
« Reply #20 on: May 29, 2015, 09:04:18 AM »
Free? May not be listed but the exe is the same, you just get less storage and less features for free

But you have to be able to make the account.  I have an account, and can still login as my free account.  But it's been removed from the options if you don't already have one from what I can see.

Account creation is part of (during) the install process. For me it was anyway.

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Re: Tresorit - Secure, end-to-end encrypted Cloud storage service (FREE)
« Reply #21 on: May 29, 2015, 09:46:39 AM »
Account creation is part of (during) the install process. For me it was anyway.

Yup.  On the promotion I used it gave 50GB storage.

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2015-06-04 2025hrs: WARNING! Looks like my review above contains a grievous error/omission of fact.
I had not noticed and so had failed to point out that in the Terms and Conditions of Use 11/11/2013 (see the spoiler that I inserted in the Opening Post at the time) it says:
Quote
XIV Inactive Free Accounts
62. If You have chosen a plan with no charge ("Free Account") and if Your Free Account was inactive for at least one-hundred and twenty (120) days and no valid User Plan is bound to Your Free Account, Tresorit will send You a notice. Fifteen (15) days after such notice, Tresorit may suspend Your Free Account or delete all of Your Content related to Your Free Account, and/or we may terminate the Agreement between You and Tresorit.
_______________________________
- and that this point is not mentioned (though it arguably should have been) in the section XIX Termination by Tresorit.

I thought I should post this so that other users who started using Tresorit on my recommendation would be made aware of the facts.
APOLOGY: I sincerely apologise to anyone who might have been discombobulated by this news. I most assuredly would never have recommended Tresorit had I known, or at least not without some major caveats.
=================================

How I discovered this:
I had not needed to add to my workdata archive backup (which is what I intended Tresorit for) for a while, and so had not played about with Tresorit lately, but, prompted by the recent discussions (above), a few days ago I started up my Tresorit and it said the software (GUI) was out-of-date, so the latest version was downloaded and installed.
However, after the software had updated, I was unable to log in. So I logged a service query on the Tresorit Support desk via Submit a request:
Quote
​2015-05-30
Unable to log in to Tresorit on desktop - "Wrong email or password".
Yet I have not changed either my email address or password.
Please confirm that my Tresorit account is still active for this email address (xxx@xxx.com).
_______________________________

Tresorit Customer Service responded with an email:
Quote
2015-06-02
 Hi!
Thank you very much for contacting us.
We can only confirm that your account has been deleted, however if you re-register the 50GB space will be there waiting for you.
Thank you very much for your cooperation, have a nice day!

Best regards,
The Tresorit Team

This email is a service from Tresorit Customer Service. Delivered by Zendesk.
_______________________________

Somewhat confused as to how my account could have been deleted (I didn't recall having done it, and no-one else had access to it), I tried to "re-register" but kept hitting a brick wall.
So I replied to Tresorit Customer Service:
Quote
2015-06-02
Thankyou for your email (below).
I went through the re-registration process, which obliged me to delete my account, even though you advise (below) that it is already deleted. There was no change and I was still unable to access the account.
So I repeated the re-registration process - again, no change.

So, I am still stuck at the original state as per my initial request for assistance.
Thus, I am still unable to login to my account with the correct email ID and password, and you advised me that the account has been deleted and gave me directions to re-establish my account, which directions, when followed,  seem not to work (twice).

With all due respect, though the Tresorit blurb claims that the service is "ultra-secure storage and sharing", I am having considerable difficulty seeing how the problems above reconcile with that claim.
​​Could you please explain to me​:
  • (a) ​ what Tresorit Co. intended by deleting my account ​in the first place ​(if it indeed has been deleted)​,​ and
  • ​(b) ​how you ​now ​propose to ​go about restoring ​the account ​and its contents, from backup, ​to its original status​ and without loss of data,​ and
  • (c) ​how you propose to ​go about granting me access, and
  • (d) why you have invalidated my account ID and password combination, and
  • (e) what steps have been taken to prevent this sort of foul-up happening again and what assurances Tresorit Co. can give me that it will not happen again and that my account and data will remain secure in future?

Thankyou in anticipation of your reply.
Regards,
_______________________________

Tresorit Customer Service replied:

Quote
2015-06-03:
Hi X.,
Thank you very much for getting back to us.
First of all your account is validated now, so it should work fine.

Let's see:
1. We could only see that your account was in a deleted state that means that either someone deleted it for you (by accessing your email address and initiating the deletion) or you have not logged in to Tresorit for more than 120 days and as per the terms of service we deleted the account. In that case you should have received at least 3 mails telling you to log in.

2. The moment your account is deleted, your files become deleted as well, so we cannot restore them for you.

3. Your login/pwd combination was invalid because the account you tried to access was not accessible anymore.

We can guarantee you that Tresorit never deletes your account only after being inactive for 120 days.

Thank you very much for your cooperation, looking forward to your response, have a nice day!

Best regards,
The Tresorit Team
_______________________________

At the moment, I am still trying to get back into my account, but without much luck so far.
I shall update the opening post regarding the Ts & Cs, and keep this thread updated with further progress.
« Last Edit: June 06, 2015, 12:42:58 PM by IainB, Reason: Minor edit. »

mouser

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Re: Tresorit - Secure, end-to-end encrypted Cloud storage service (FREE)
« Reply #23 on: June 04, 2015, 05:13:56 AM »
Although I'm not a user of the program, I wanted to say thank you for the update -- very good information to know  :up:

Jibz

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Re: Tresorit - Cloud storage service (FREE) - Mini-Review. (WARNING!)
« Reply #24 on: June 04, 2015, 07:56:39 AM »
That sounds a bit like what happened to my SugarSync account. Apparently, if you haven't logged in for 3 months, they delete your free account unless you pay. They do let you download your data for 7 days, but still ...

Quote
You have not used your SugarSync account in over three months. SugarSync periodically deletes accounts that have been inactive for 3 months. To save your data from deletion, please take one of the following actions in the next 7 days:

  • Upgrade to an annual plan and never worry about account expiration again.
  • Remove your data from SugarSync by following these directions.